Chirag Pandit

• Assisted customers with installation, configuration, maintenance, and troubleshooting of computer systems.
• Performed root cause analysis on IT incidents to identify solutions.
• Resolved network connectivity issues by replacing cables or resetting routers and switches.
• Provided remote technical assistance via telephone and email communications to end users worldwide.
• Tested applications before deployment to ensure compatibility with existing systems.
• Conducted training sessions for new employees on the use of company IT infrastructure.
• Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Analyzed business requirements and identified potential solutions to operational issues.
• Developed functional specifications documents for software development projects.
• Maintained project documentation such as requirements traceability matrix, test plans and user guides.
• Organized and coordinated project activities in accordance with project objectives.
• Monitored progress of projects on a daily basis and communicated updates to stakeholders.

Installed, configured and maintained network hardware and software.

• Monitored system performance and implemented security measures to protect data, systems and networks.
• Created user accounts, assigned permissions and monitored user activity on the network.
• Troubleshot network problems, identified root causes and developed solutions.
• Implemented new technologies such as VPNs, VoIP phones, wireless access points and other networking equipment.
• Resolved hardware and software problems related to the Unix and Linux operating systems.
• Developed scripts in various languages such as Bash, Python, Ruby., for automation purposes.
• Assisted with troubleshooting network connectivity issues between servers and clients.
• Performed system maintenance tasks such as backups, restores, upgrades.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Created reports outlining key metrics related to change management activities such as adoption rates and user satisfaction surveys.
• Provided support during testing phases by troubleshooting issues that arise due to changes in business processes or system configurations.
• Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
• Utilized Python to handle debugging and automation scripting tasks.
• Organized group discussions among participants after each session for better understanding of concepts taught.
• Performed troubleshooting and maintenance on existing systems and applications.

• Evaluated business processes to identify areas of improvement and develop strategies for enhancing efficiency.
• Developed reports on operational performance trends and presented findings to senior management.
• Facilitated meetings between stakeholders to discuss requirements, objectives, timelines, and deliverables.
• Created detailed project plans outlining tasks, resources, milestones, dependencies, and budget constraints.
• Assisted in the development of policies and procedures related to operations management activities.
• Collaborated with IT personnel to ensure that technical solutions are aligned with operational goals.
• Provided technical support for users with Unix related problems and inquiries.
• Configured network services such as DNS, NFS, SSH, FTP for providing access to the server from remote locations.
• Managed user access control by creating, modifying, deleting roles and privileges for users.
• Deployed scripts to automate various tasks like backups, log rotation.
• Managed day-to-day operations of the production environment ensuring high availability.
• Collaborated with other IT staff members in order to ensure successful implementation of projects within timeline and budget constraints.
• Provided quick emergency response, troubleshooting and problem resolution.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Installed security software to protect networks.
• Configured, monitored and maintained email applications or virus protection software.

• Assisted in troubleshooting application issues related to Oracle database server.
• Migrated existing databases from one version to another with minimal downtime.
• Managed user access control by creating, modifying, deleting roles and privileges for users.
• Provided technical support for software applications, hardware components, and networks.
• Performed troubleshooting and maintenance on existing systems and applications.
• Maintained documentation of system changes, processes, configurations, and other related information.
• Assisted in training users on how to use new systems or software applications effectively.
• Lent technical expertise and recommendations to assess data analytics and bolster information management.
• Maintained up-to-date documentation on system configurations, processes, and standard operating procedures.
• Organized and coordinated project activities in accordance with project objectives.
• Drafted documentation for internal use such as best practices for implementing change management solutions.