Hardeep Singh Dhaliwal
Winnipeg,MB
Summary
An enthusiastic and dedicated financial professional with over 3 years of experience in various domains of finance and banking, which includes retail day-to-day banking, customer service, insurance, team lead, and administration. Consistently meets and exceeds sales targets. Successful in developing customized financial strategies to meet the client's needs and objectives. An expert in building and maintaining long-term relationships with customers. Looking for new challenges where I can manage a dedicated book of business, lead, and mentor a team using my skills, experience, and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Canada trust
Winnipeg, MB
05.2025 - Current
- Assessed client's financial profiles, including capacity, income, creditworthiness, and debt ratios, to recommend optimal financing solutions.
- Assisted clients in day-to-day banking activities such as opening new accounts, applying for credit products such as loans, credit cards, lines of credit and consolidating client debts.
- Analyzed client's current financial health and established a financial and investment plan by determining their personal and financial circumstances, objectives, investment knowledge and experience.
- Follow-up with the leads and the referrals on a timely manner to generate new business.
- Always eager to find business through customer referrals, center of influence and frontline referrals.
- Follow up to review quarterly and annual portfolio performance and adjust the portfolio as per the new goals.
- Discussed various investment products and strategies while educating clients on inflation, time horizon, diversification, risk factors and how they impact their goals as well as rate of returns.
- Educated customers on banking products to promote financial literacy and service utilization.
Restaurant Supervisor
A&W Restaurant
Dieppe, NB
03.2024 - 05.2025
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily restaurant operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and customer engagement techniques.
Personal Banking Associate
TD Canada Trust
Winnipeg, MB
05.2023 - 03.2025
- Assisted front line staff to provide legendary customer experience to the clients.
- Administered cash ordering, shipments to maintain adequate cash in the branch.
- Mitigated client issues prior to escalation and provided excellent client service.
- Assisted clients in day-to-day banking activities such as opening new accounts, applying for credit products such as loans, credit cards and line of credit and consolidating client debt.
- Utilized all the available resources (virtual platforms like MS teams, Mutual fund and GIC comparison, compound interest calculator, mortgage affordability and payment calculator) to provide legendary customer experience and elevated advise to all my customers.
- Managed opening and closing procedures for branch operations.
- Quarterly Spotlight winner Award Winner- Q1 2024
Customer Experience Associate
TD Canada trust
Winnipeg, MB
10.2022 - 05.2023
- Processed financial transactions, including deposits, withdrawals, and bill payments per industry regulations.
- Addressed customer complaints courteously, utilizing effective problem-solving and documentation techniques.
- Established trust with customer accounts through open communication and relationship-building.
- Enhanced product knowledge to accurately assess customer needs and deliver tailored solutions.
- Collaborated with sales team members to promote growth and development initiatives.
- Executed branch opening and closing procedures efficiently.
Shift Manager
A&W Restaurant
Winnipeg, MB
04.2021 - 03.2024
- Led coaching sessions for staff on performance enhancement and customer relations strategies.
- Effectively resolved customer complaints to uphold satisfaction.
- Maintained compliance with health and safety regulations at all times.
- Provided training on food safety, sanitation, customer service, menu education, and up-selling techniques.
Education
Diploma- Attestation D'etudes Collegiales (AEC) - Computer Science Techniques
Cégep De La Gaspésie Et Des Îles
Montreal, QC03-2021
Skills
- AI tools in Finance
- Data Analysis
- Business development
- Investment and Debt Management
- Mutual funds
- Leadership and mentoring skills
- Client relationship management
- Credit analysis
- Branch operations
Languages
English
Punjabi
Hindi
Certification
- Investment Funds in Canada (IFIC)
- Joint health and safety certified
- First Aid & CPR/AED certified
Timeline
Personal Banking Associate
TD Canada trust
05.2025 - Current
Restaurant Supervisor
A&W Restaurant
03.2024 - 05.2025
Personal Banking Associate
TD Canada Trust
05.2023 - 03.2025
Customer Experience Associate
TD Canada trust
10.2022 - 05.2023
Shift Manager
A&W Restaurant
04.2021 - 03.2024
Diploma- Attestation D'etudes Collegiales (AEC) - Computer Science Techniques
Cégep De La Gaspésie Et Des Îles