Hardeep Kaur
Brampton,CA
Summary
Accomplished Service Representative 2 at SCI Logistics, adept in schedule management and problem-solving, significantly enhanced customer satisfaction through expert product knowledge and team development. Proven track record in mentoring and computer proficiency, showcasing a commitment to excellence and efficiency previously at The Crump Group. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage upcoming years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
2
2
years of professional experience
Work History
Service Representative 2
SCI Logistics
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Maintained productivity and quality standards at all times.
Team Member
The Crump Group
09.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Cambrian College of Applied Arts And Technology
Brampton, Canada12.2023
Skills
- Schedule Management
- Problem-solving abilities
- Computer Proficiency
- Product Knowledge
- Team Development
Languages
English
Professional Working
Timeline
Service Representative 2
SCI Logistics
10.2023 - Current
Team Member
The Crump Group
09.2022 - 08.2023
High School Diploma -
Cambrian College of Applied Arts And Technology
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