Hanadi Salhia
Etobicoke,ON
Summary
Experienced in delivering exceptional customer service across various industries. Fluent in English, Spanish, and Arabic with strong communication skills to effectively meet capacity needs, build relationships, and conduct business operations. Keen eye for detail and excels in resolving customer issues and inquiries. Passionate about making a positive impact in work environment and dedicated to delivering high-quality service.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Flair Airlines
01.2023 - 07.2024
- Assisted with boarding,
- completed pre-flight checks,
- assisted with service and buy on board,
- assisted with passenger baggage stowage, completed cabin checks as per manual
- assisted with medical care and medical emergency
Team Lead & Sorter
Purolator
01.2018 - 01.2023
- Ensure trailers are prepared for timely shipments,
- complete daily log sheets and input information into system for accessibility,
- supervise a team of 12-15 individuals to ensure all tasks are being completed in a timely manner
- report complaints and disruptions to management as they occur,
- assist with the loading and unloading of trailers
- Made sure all paperwork was completed after every trailer being sent out
Administrative Assistant / Coordinator
Toronto District School Board
01.2017 - 01.2018
- Received, filed and sorted confidential documents,
- authorized payroll and verified payments,
- conducted attendance and made sure their hours were correct,
- assisted in photocopying and organizing paperwork
Customer Service
Harry Rosen
01.2016 - 01.2017
- Assisted customers with their needs and wants to ensure customer satisfaction,
- provided information and product knowledge to customers in a professional manner,
- assisted in end of day clean up and inventory,
- proactively sought out customers to assist across sales floor
Front End Supervisor
Real Canadian Superstore
01.2014 - 01.2016
- Assisted customers in finding what they are looking for,
- prepared schedules for the upcoming weeks, organized and cleaned the front end after closing,
- counted the cash registers and made them all even
- Assisted on cash when short on staff
Education
Personal Support Worker -
Canadian Business College
12.2023
Career Skills Development -
JVS Toronto
01.2017
Business Administration -
Humber College
01.2016
Skills
- Communication
- Teamwork
- Problem-Solving
- Conflict Resolution
- Multitasking
- Time management
- Customer focused
- Interpersonal skills
Languages
English
Full Professional
Spanish
Full Professional
Arabic
Full Professional
References
Available upon request
Timeline
Flight Attendant
Flair Airlines
01.2023 - 07.2024
Team Lead & Sorter
Purolator
01.2018 - 01.2023
Administrative Assistant / Coordinator
Toronto District School Board
01.2017 - 01.2018
Customer Service
Harry Rosen
01.2016 - 01.2017
Front End Supervisor
Real Canadian Superstore
01.2014 - 01.2016
Personal Support Worker -
Canadian Business College
Career Skills Development -
JVS Toronto
Business Administration -
Humber College
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