Michael Blackwell

• Maximized performance by monitoring daily activities and mentoring of 16 team members.
• Delivered leadership training to upgrading employees
• Posted, hired, and onboarded new training team members
• Maintained professional, organized, and safe environment for trainers and trainees.
• Managed and motivated team to be productive and engaged in work.

• Trained and motivated employees to perform daily safety and standard operating procedures based on our client's training programs
• Consulted with client to assess needs and propose solutions, in a fiscally responsible manner.
• Monitored staff attendance and performance, providing progressive discipline.
• Recruited, hired, trained and managed performance of frontline employees.
• Coached and mentored supervisors.
• Implemented employee recognition incentives for frontline employees.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Delivered outstanding training to new hire flight attendants
• Trained new employees to apply safety and standard operating procedures.
• Consulted with client to assess needs and propose optimal solutions.
• Developed effective training programs to qualify new instructors.
• Trained new instructors to apply best training best practices and proper use of instructional tools.

Appointed as Flight Attendant Manager - CASS 725.07

• Managed large-scale projects and introduced new procedures manuals, processes, training programs to maintain safe and compliant operations.
• Provided strong leadership to enhance team productivity and morale.
• Collaborated with Internal departments and government inspector to obtain regulatory approval and maintain compliance to obtain an operating license.

Manager, Inflight (Aug 2021 - Feb 2022)

• Amended training programs to adhere to regulatory requirements.
• Fostered innovation by obtaining approval for electronic manual and document management.

• Lead and coached team members responsible for regulatory compliance of policies and procedures for pilots and flight attendants.
• Collaborated with other internal departments to ensure effective processes and procedures
• Worked on Implementation teams for APPR and ATPDR

Senior Leader, Inflight Operations - Swoop Airlines (9-month Special Assignment

• Accomplished multiple tasks within established timeframes.
• Reported to the Presidents of WestJet and Swoop on the start-up team.
• Accountable for obtaining regulatory approval for Inflight department manuals and training programs
• Collaborated in the development of a unique Swoop customer experience.