Darlene Carreon De Vries
Alberta
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated professional who adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Inflight Training Instructor
Westjet Ltd
Calgary, AB
11.2022 - 06.2023
- Delivered Westjet technical, safety, leadership and guest experience training programs for B737 and B787 aircraft type at the highest level of quality and care.
- Ensured all training programs are delivered accurately, consistently and in accordance with all operational procedures and regulatory requirements.
- Take accountability and responsibility for delivering an excellent learner experience.
- Created a positive and professional training environment that promotes engagement and drives success and performance.
- Modeled the leadership traits of adaptability and reliability, and acts as an advocate for change with forward thinking approach.
- Contribute to a culture of care, learning, growth and fun inspiring others to do the same.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Implemented instructional materials and curriculum to meet specific program needs.
- Evaluated performance of students and made provisions to meet learning needs.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Attended meetings, training and activities to enhance skills and credentials.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Kept classroom neat and orderly to reduce safety impediments.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Leveraged technology and provided instructional materials to facilitate active learning.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Managed learning experience consistent with company philosophy and company-wide strategies.
Flight Attendant B737 B787
WestjetLtd
Calgary, AB
02.2022 - Current
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Dealt with mechanical and passenger emergencies according to standards.
- Helped guests locate seats and stow luggage in appropriate locations.
- Restocked and organized food, beverage and passenger items inventory.
- Directed junior team members in proper duties and company regulations.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Observed passengers for intoxication or possible threat to safety.
Flight Attendant
Westjet Encore
Calgary, AB
09.2018 - 02.2022
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Observed passengers for intoxication or possible threat to safety.
- Dealt with mechanical and passenger emergencies according to standards.
Administration Manager
Dynamic Marketing Systems
Calgary, AB
06.2010 - 01.2018
- Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
- Created and maintained operations manual to document systems and standards.
- Organized workflows to improve efficiency and reduce operating costs.
- Coordinated marketing events and client activities to drive sales and revenue.
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Communicated job expectations and trained staff to promote team building and discipline.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
Public Speaker
Self Employed
Pampanga, Philippines
01.2008 - 05.2010
- Designed and delivered presentations to educate, inform and motivate audiences.
- Delivered speeches to groups of people in various venues ( School Graduations, Church, etc.)
- Developed and delivered presentations supporting or speaking on behalf of organizational initiatives.
- Coordinated and organized speaking engagements to recognize and pursue growth opportunities.
- Incorporated variety of techniques including stories and inspirational messages into presentations to entertain attendees.
- Articulated ideas clearly to engage listeners at lectures or seminars.
- Influenced public perception by promoting positive image of employer.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
Flight Attendant
Philippine Airlines
Manila, Philippines
01.2006 - 11.2009
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Observed passengers for intoxication or possible threat to safety.
- Directed junior team members in proper duties and company regulations.
Education
Management Essentials -
Harvard Business School Online
Boston09.2023
Leadership, Ethics And Corporate Accountability -
Harvard Business School Online
Boston07.2023
Bachelor of Science - Business Administration Major in Tourism
Holy Angel University
Angeles City, Philippines10.2005
Skills
- Training & Development
- Planning & Organizing
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Team Management
- People Skills
- Relationship Building
- Organizational Skills
- First Aid/CPR/AED
- Reliable & Trustworthy
- Team Building
- Company Culture and Values
- FAA Regulations
- Decision Making
- Problem Solving
- Training and Coaching
- Sales and Marketing
- Crew Resource Management
- Airline Policies
- Team Leadership
- Attention to Detail
- Motivational Speaking
- Leadership Development
- Presentations and Demonstrations
- Supervision & Leadership
- Multitasking and Prioritization
- Issue Resolution
- Data Analysis
- Performance Monitoring
- Administration and Reporting
- Work Planning and Prioritization
- Teamwork and Collaboration
- Goal Setting
- Process Improvement
Languages
English
Tagalog
Spanish
Timeline
Inflight Training Instructor
Westjet Ltd
11.2022 - 06.2023
Flight Attendant B737 B787
WestjetLtd
02.2022 - Current
Flight Attendant
Westjet Encore
09.2018 - 02.2022
Administration Manager
Dynamic Marketing Systems
06.2010 - 01.2018
Public Speaker
Self Employed
01.2008 - 05.2010
Flight Attendant
Philippine Airlines
01.2006 - 11.2009
Management Essentials -
Harvard Business School Online
Leadership, Ethics And Corporate Accountability -
Harvard Business School Online
Bachelor of Science - Business Administration Major in Tourism
Holy Angel University
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