Hamza Shan
Toronto,Ontario
Summary
Motivated and certified security professional seeking a role in a fast-paced environment. Dedicated to ensuring safety, managing conflict effectively, and providing excellent customer service. Ready to apply strong interpersonal and problem-solving skills to contribute to a secure environment.
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Overnight Concierge Security Guard
Shield Security
07.2024 - 12.2024
- Dedicated over 6 months to maintaining the security of a whole building, including a four-story parking lot and ground floor, during nighttime shifts
- Supervised package handling and delivery with precise logging, carried out exhaustive patrols, and quickly fixed parking and fire alarm problems
- Strong administrative, problem-solving, and organizing abilities were developed while regularly using Microsoft Word for thorough reporting and record-keeping
Front of House Employee
The Islands Caribbean Cookshop
09.2022 - 04.2024
- Assisted customers, processed food orders, maintained and cleaned checkout areas, and completed other general cleaning tasks, also gained experience in managing difficult situations, customer disputes, and conflict resolution
Education
High School Diploma -
Earl Haig Secondary School
06-2024
Some College (No Degree) - Security Training
Paragon Security
Toronto, CanadaSkills
- Emergency Response: Trained in First Aid, CPR, and WHMIS
- Security Training, CPR Certification
- Conflict Resolution & Surveillance: Skilled in patrolling, report writing, and managing security protocols
- Technical Proficiency: Comfortable with Microsoft Office (Word, Excel) and Google Workspace
- Communication: Strong verbal and written communication skills
- Interpersonal Skills: Able to engage with diverse groups and maintain professionalism
Volunteer Experience
- The Cham Shan Temple, Volunteering (100+ Hours), 2022, 2023, Provided administrative support, coordinated events, and engaged with the community. Educated on Buddhist philosophy, maintained temple grounds. Assisted in financial management and offered language interpretation.
- Tutoring Fellow Students, Volunteering (110 Hours), 2023, 2024, Dedicated over 100 hours to tutoring fellow students, providing personalized support to enhance their academic performance. Developed strong communication, empathy, and leadership skills while making a meaningful impact on peers' academic journeys.
References
Available upon request
Timeline
Overnight Concierge Security Guard
Shield Security
07.2024 - 12.2024
Front of House Employee
The Islands Caribbean Cookshop
09.2022 - 04.2024
High School Diploma -
Earl Haig Secondary School
Some College (No Degree) - Security Training
Paragon Security
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