Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard/Overnight Manager On Duty
Great Wolf Lodge
Niagara Falls, Ontario
06.2024 - Current
Monitored premises to ensure safety and security of guests and staff.
Conducted regular patrols to identify and address potential hazards.
Enforced facility rules and regulations, promoting a safe environment for visitors.
Collaborated with management to improve security protocols and guest satisfaction.
Documented daily activities and incidents in detailed reports for management review.
Provided excellent customer service by addressing guest inquiries and concerns effectively.
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded to emergencies promptly, ensuring the safety of all individuals on site.
Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Responded promptly to alarms and disturbances, maintaining calm in high-pressure situations.
Security Officer Supervisor
Vista Security & Investigations
07.2021 - 06.2024
Supervised daily security operations, ensuring adherence to protocols and safety regulations.
Trained and mentored new security personnel on emergency response procedures and surveillance techniques.
Conducted regular inspections of premises to identify vulnerabilities and implement necessary improvements.
Coordinated incident reporting, maintaining accurate logs for management review and follow-up actions.
Supervised team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling premises.
Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Patrolled and monitored premises in company vehicle and by foot.
Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Assisted in hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
Assisted in development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Responded quickly to incidents and assessed active situations for security concerns.
Managed security staff rotation for position coverage on breaks.
Trained security workers on site-specified procedures.
Completed shift handover reports and debriefed next shift upon arrival.
Recorded daily security occurrences in site assignment log.
Performed security investigations and reported findings to client management.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Collaborated with local law enforcement during investigations, fostering community relations and support networks.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Signal88 Security
04.2021 - 07.2021
Long Term Care Home Duties:
Provided access control due to Covid lockdown procedures (monitored staff and visitors entering/exiting premises)
Ensured all staff/visitors completed their rapid Covid tests with the on site nurse before entering the facility
Followed emergency protocols and assisted others in doing so
Paid close attention and provided company to residents who were wandering the facility without assistance
Beaches/Parks
Monitored patrons entering/exiting the premises
Ensured all patrons were following park/beach rules and regulations (i.e; keep dogs leashed, no nudity and no alcohol)
Directed vehicles to proper parking areas
Provided support and action during emergency situations, as well as contacting proper authorities and using the chain of command when addressing situations
Cashier, Cashier Supervisor
Freshco
11.2012 - 03.2021
Processed customer transactions swiftly and accurately, ensuring compliance with cash handling procedures.
Maintained knowledge of product offerings to assist customers effectively during purchases.
Managed inventory levels by restocking shelves and organizing merchandise for optimal visibility.
Trained new cashiers on register operations and customer service best practices to enhance team performance.
Built relationships with customers to encourage repeat business.
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Provided backup support for other departments when needed, showcasing versatility within retail environment.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Handled cash with high accuracy and took care to check bills for fraud.
Supervised cash register operations, ensuring compliance with company policies and procedures.
Conducted regular audits of cash drawers, maintaining accountability and financial integrity.
Maintained safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Monitored areas for security issues and safety hazards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. (Covid Pandemic being especially relevant)
Education
Diploma - Protection Security And Investigation
Niagara College
Welland, ON
06-2021
Diploma - Police Foundations
Niagara College
Welland, ON
06-2017
Skills
Verbal and written communication
Team leadership
Adaptable and flexible
Attentive and observant
First aid/CPR/AED Level C trained
Reliable and responsible
Active listening
Honest and dependable
Detail orientation
Radio communication
Conflict resolution
Crowd control
De-escalation techniques/Complex Problem-solving
Relationship building and management
Emergency management
Physical fitness
Accomplishments
Supervised between 3-5 security staff members.
Received a Letter of Recognition from a Halton Regional Police Detective for assisting in an investigation on an individual that frequented the location of employment, which ultimately led to their arrest
Hired as an Assistant Supervisor, then promoted to Head Supervisor within six months of employment
Successfully removed and trespassed a number of high risk individuals who posed a threat to people, product and property
Assisted Halton Regional Police when investigating ongoing incidents at the location of employment
Provided First Aid, CPR and Narcan to multiple people on different occasions, successfully
Managed to encourage a few individuals to received a Wellness Check or help them get into contact with a homeless shelter
Managed to keep calm under an extremely high stress situation, as well as keeping others calm while still following protocol
Received a letter from a previous coworker, expressing their thanks for training, supervising and mentoring them
Certification
Licensed Security Guard - 2021-Present
Full "G" Class Driver's License with a clean record
Valid Vulnerable Sector Check
First Aid and CPR Level C with AED Training
Crisis Prevention Intervention Program
Mental Health First Aid
Multiculturalism and Diversity
Narcan (Nasal Spray and Injection)
AODA
JHSC
WHIMIS
Workers Health and Safety Training (Basic and Supervisor)
Cyber Security Risks and Threats (Basic)
Interests
Passionate about balancing physical health with mental and emotional wellness
Hiking
Music (Guitar)
Animal Welfare, Minority, Mental Health, Vulnerable People and Environmental Advocacy (personal social platforms)
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Reading/Film
Maintaining a fair social life with family and a small but tight knit circle of friends