Halyna Lozovska
Mississauga,ON
Summary
Dynamic professional with extensive experience in customer service and administration. Proven track record in relationship building and problem resolution, enhancing customer satisfaction. Skilled in managing workflows and cash records, while fostering teamwork to achieve organizational goals. Adept at evaluating financial documents to ensure compliance and mitigate risks.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Factory Shoe
10.2023 - Current
- Processed customer transactions accurately using POS systems to ensure efficient checkout experiences.
- Assisted customers with product inquiries, enhancing overall satisfaction and fostering repeat business.
- Provided friendly customer service to guests and addressed concerns.
Administrative Manager
Trade and Production Company With Limited Liability "Lvivholod"
06.2022 - 06.2023
- Managed daily administrative operations, ensuring efficient workflow and timely task completion.
- Coordinated office activities, improving communication and collaboration between employees
- Made an order for goods for the store
- Kept cash records
Cashier
Oschad Bank
04.2019 - 07.2021
- Processed financial transactions accurately like deposits, withdrawals, made money transfers and bill payments.
- Identified customer problems to determine solution.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Achieving the goals that were set/
Lending Specialist
OTP Bank
03.2018 - 04.2019
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Collaborated with clients to gather necessary documentation for loan processing.
- Reviewed financial statements and credit reports to assess risk levels associated with loans.
- Provided guidance on loan products and services to enhance customer understanding and satisfaction.
Education
College-level Certificate - Business Administration And Management
Ivan Puluj Ternopil National Technical University
Ukraine12-2015
Master's Degree - Elementary Education
Volodymyr Hnatiuk Ternipol National Pedagogical University
Ukraine06-2011
Skills
- Relationship building
- Problem resolution
- Organizational
- Team player
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Polish
Limited Working
Timeline
Customer Service Associate
Factory Shoe
10.2023 - Current
Administrative Manager
Trade and Production Company With Limited Liability "Lvivholod"
06.2022 - 06.2023
Cashier
Oschad Bank
04.2019 - 07.2021
Lending Specialist
OTP Bank
03.2018 - 04.2019
College-level Certificate - Business Administration And Management
Ivan Puluj Ternopil National Technical University
Master's Degree - Elementary Education
Volodymyr Hnatiuk Ternipol National Pedagogical University
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