Jeena Anil
London,Canada
Summary
A dedicated professional with experience in billing, data management, and finance operations, known for accuracy, time management, and problem-solving skills. Thrives in collaborative environments, working seamlessly with teams to achieve common objectives. Strong communication abilities and a team-oriented mindset ensure efficient coordination and successful outcomes, contributing positively to the organization’s goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Factory Shoe
London, Ontario
05.2023 - Current
- Provided customer service by greeting customers, assisting with product selection, and offering personalized advice on sizing, styling, and product information.
- Processed sales transactions, returns, and exchanges at the cash register, ensuring accuracy and a smooth shopping experience.
- Managed stock levels by restocking, coordinating inventory transfers, placing special orders, and resolving customer inquiries to maintain high service standards and customer satisfaction.
Trainee Escalation Management
V. Guard Industries Limited
Kochi, India
01.2020 - 01.2022
- Analyzed historical and current sales data to provide actionable insights, driving informed business decisions.
- Managed and resolved customer escalations for e-commerce platforms including Amazon and Flipkart, ensuring high levels of customer satisfaction.
- Acted as the Single Point of Contact (SPOC) for Amazon and Flipkart, facilitating seamless communication and issue resolution.
- Handled escalations across PAN India, providing timely and effective solutions to diverse regional challenges.
- Utilized Oracle software to extract and analyze customer escalation data, identifying patterns and root causes to optimize operational processes.
- Implemented and maintained Salesforce solutions to enhance workflow efficiency and streamline escalations management.
- Prepared detailed reports on escalations, collaborating with cross-functional teams to address recurring issues and develop preventive measures.
- Assisted in the development and implementation of training programs for new employees.
- Provided support to existing staff on various tasks and duties.
- Maintained records of employee training activities and performance evaluations.
Education
Post Graduate Diploma - Business Analysis
Fanshawe College
London, ON12-2024
Post Graduate Diploma - Customer Relationship Marketing
Fanshawe College
London, ON12-2023
MBA - Finance And Marketing
Saintgits Institute of Management
Kottayam03-2021
B.com - Commerce
Jesus And Mary College
New Delhi01.2019
Higher secondary - commerce,political science
Kerala School Canning
New Delhi01.2016
Skills
- Salesforce Administration
- HubSpot
- Data Mining and Analysis
- Escalation Management
- Business Valuation
- Advanced Excel
- Decision Making
- Communication
- Multi-tasking
- Inventory Control
- Payment Processing
Certification
- Completed certified course on Excel skills for business: Essentials from coursera on 22/05/2020.
- Salesforce Admin Certification from LinkedIn Learning on 27/05/23
- Marketing Cloud Basics from LinkedIn Learning on 30/05/23
- Accounts & Contacts for Lightning Experience from LinkedIn Learning on 23/07/23
- Consumer Research Foundations Certificate from LinkedIn Learning on 20/06/23
- Service Cloud Basics from LinkedIn Learning on 01/08/23
- Journey Mapping: Case Study in Action from LinkedIn Learning on 16/08/23
- Super Badge Trailhead Salesforce from LinkedIn Learning on 23/02/23
Accomplishments
- Secured 4th position in 10th TMA-HYKON Business plan contest 2020
- Secured first price for Marketing competition in Simfest at Saintgits Institute of Management
- Was a member of creativity team in management interaction cell of Jesus and Mary College
Disclaimer
I do hereby declare that the particulars given above are true to the best of my knowledge and belief.
References
Jinomol, P, Assistant Professor, Jinomol.p@saintgits.org, +91 9895344213, Saintgits Institute of Management
Timeline
Sales Associate
Factory Shoe
05.2023 - Current
Trainee Escalation Management
V. Guard Industries Limited
01.2020 - 01.2022
- Completed certified course on Excel skills for business: Essentials from coursera on 22/05/2020.
- Salesforce Admin Certification from LinkedIn Learning on 27/05/23
- Marketing Cloud Basics from LinkedIn Learning on 30/05/23
- Accounts & Contacts for Lightning Experience from LinkedIn Learning on 23/07/23
- Consumer Research Foundations Certificate from LinkedIn Learning on 20/06/23
- Service Cloud Basics from LinkedIn Learning on 01/08/23
- Journey Mapping: Case Study in Action from LinkedIn Learning on 16/08/23
- Super Badge Trailhead Salesforce from LinkedIn Learning on 23/02/23
Post Graduate Diploma - Business Analysis
Fanshawe College
Post Graduate Diploma - Customer Relationship Marketing
Fanshawe College
MBA - Finance And Marketing
Saintgits Institute of Management
B.com - Commerce
Jesus And Mary College
Higher secondary - commerce,political science
Kerala School Canning
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