Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Wenn

Hamilton,Canada

Summary

A High School Graduate from St. Jean de Brebeuf, looking for an opportunity to show my work ethic along with improving my knowledge within the customer service and service industry environments.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Sales Associate

Factory Shoe
03.2023 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Food Server (Cafeteria)

Mohawk College
09.2021 - 09.2022
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.

General Labourer (Summer Season)

Hamilton Builders Supply
07.2020 - 09.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Worked on sites, installing roofs and other exterior components.
  • Mixed and poured concrete for variety of projects.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Helped with erecting scaffolding and ladders.

Cook

Harvey's
09.2019 - 03.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Dishwasher

Pizza Hut
10.2018 - 06.2019
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
  • Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
  • Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.

Education

High School - Tourism & Food Industry, Technology in Business, Woodworking & Manufacturing

St. Jean De Brebeuf High School
Hamilton, On
06-2021

Skills

  • Ability to process work orders and process customer requests
  • Excellent focus work ethic with supervision
  • Able to follow direction
  • Work well with others
  • Preparing baked goods and pizza for school cafeteria on a daily basis
  • Knowledge of Microsoft Word, Powerpoint and Excel
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Stocking and receiving
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • Cleaning techniques
  • Retail store operations

Languages

English
Full Professional

Timeline

Sales Associate

Factory Shoe
03.2023 - 03.2023

Food Server (Cafeteria)

Mohawk College
09.2021 - 09.2022

General Labourer (Summer Season)

Hamilton Builders Supply
07.2020 - 09.2020

Cook

Harvey's
09.2019 - 03.2020

Dishwasher

Pizza Hut
10.2018 - 06.2019

High School - Tourism & Food Industry, Technology in Business, Woodworking & Manufacturing

St. Jean De Brebeuf High School
Matthew Wenn