YVAN Bryam KUATE WAFFO
Mississauga,ON
Summary
Reliable fluent bilingual customer service professional very details- oriented with more than 4 years of experience. Knowledge of service delivery and proven multitasking abilities, problem-solving and communication skills, as well as strengths in promoting products. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in customer service best practices and related options. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Bilingual Appliances Support Associate
Home Depot
01.2025 - Current
- Updated accounts databases with validated information to ensure accurate and up-to-date records into salesforce.
- Tracked and responded to customer about shipments inquires using DMS portal, communicating variance as shipment delays to customer and used my empowerment to save sales.
- Responded to customer requests for products ,services, and company information.
- Created, prepared, and delivered reports to various departments.
- Assisted customers for service calls requests and parts purchases for majors appliances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bilingual Customer Service/cashier
Shoppers Drug Mart
09.2024 - 12.2024
- Maintained awareness of surroundings and secured cash to minimized loss potential.
- Process payments for services in a timely and accurate manner.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold through out stores.
- Maintained customer satisfaction with quick and professional handling of product returns.
- -Resolved customer complaints and maintained clean and tidy checkout area.
Cashier
Douala E - Community Center
08.2023 - 01.2024
- Operated the cash register and handled financial transactions with accuracy and confidentiality.
- Supported office management tasks including scheduling, customer communication, and record-keeping.
- Assisted guests with loading heavy products and provided support services as needed.
- Organized community events and workshops, demonstrating strong coordination and administrative skills.
Bilingual Call Center Agent
Intelligent Corporation
11.2022 - 06.2023
- Delivered high-quality customer support in English and French, assisting clients with service inquiries via phone and digital channels.
- Educated customers on systems use, service access, and product offerings.
- Accurately entered client data and maintained customer records according to company standards.
- Met and exceeded performance targets for call handling time, customer satisfaction, and service quality.
Education
Associate of Science - Chemical Engineering Technology
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON 09.2024 - Current
Skills
Training
Bilingual Customer Service Professional with experience in hospitality, retail, and call center environments. Skilled in cash handling, guest services, administrative support, and resolving customer issues efficiently. Organized, detail-oriented, and committed to providing a positive guest experience.
Certification
Smart Serve Certificate
Timeline
Bilingual Appliances Support Associate
Home Depot
01.2025 - Current
Bilingual Customer Service/cashier
Shoppers Drug Mart
09.2024 - 12.2024
Associate of Science - Chemical Engineering Technology
Sheridan College Institute of Technology And Advanced Learning
09.2024 - Current
Cashier
Douala E - Community Center
08.2023 - 01.2024
Bilingual Call Center Agent
Intelligent Corporation
11.2022 - 06.2023
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