GULSHAN SUMMAN
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DIGITAL FRAUD OFFICER
RBC
04.2023 - Current
- Consistently achieved and maintained an Average Handling Time (AHT) score under 650 as a Digital Fraud Officer, showcasing my ability to efficiently and accurately investigate and resolve fraud cases while strictly adhering to compliance standards
- My dedication to effectiveness and regulatory compliance ensures the protection of the institution's assets and the satisfaction of valued customers
- Utilized a suite of advanced fraud detection tools, including CAMPS, FRAUD UI, DDA, Passport, Sales Platform, Pega, SIEBL, Interac, and IRIS software systems, to conduct in-depth investigations and analyze financial transactions and customer data, uncovering potentially fraudulent activities
- Prevented fraud losses through comprehensive analysis of various transactions, such as email money transfers, wire transfers, cross-border transactions, mobile wallets, and deposit verification, effectively minimizing financial risks
- Conducted investigations into potential duplicate cheques, leveraging the SYMCOR database for precise identification and resolution of duplicate transactions.
FRAUD ANALYST
RBC
07.2022 - 03.2023
- Implemented real-time transaction monitoring systems, leading to a significant 50% decrease in fraudulent activity by promptly detecting and investigating suspicious credit card transactions
- Conducted thorough investigations of chargeback claims, collaborating seamlessly with customers, banks, and merchants to efficiently resolve disputes and minimize financial losses
- Evaluated credit card transaction data to assess risk, proactively implementing preventive measures to reduce potential fraud exposure and ensure compliance with industry regulations
- Proficiently operated fraud detection software and tools, including TSYS, VCAS, SALES PLATFORM, CIS, and E-BILL, substantially enhancing fraud prevention capabilities and optimizing detection accuracy
- Managed and tracked fraud cases through resolution, ensuring timely and effective outcomes while effectively minimizing financial losses.
BUILDING PATROL
UNIVERSITY OF TORONTO MISSISSAUGA
11.2019 - 08.2022
- Responsible for conducting patrols of campus
property to provide visible security presence
- Providing access and assistance to students, faculty
members and visitors.
SALES ASSOCIATE
FIDO
04.2018 - 05.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor's - Political Science
York University
Toronto, ON06.2019
Diploma - Community And Justice Services
Sheridan College
Brampton, ON06.2015
Skills
- Data Analysis
- Fraud Detection Tools
- Financial Systems
- Cybersecurity Awareness
- Fraud Prevention
- Fraud Detection
- Banking Operations
- Customer Service
- Call Management
Certification
Cyber Security, University of Toronto School of Continuing Studies - 03/2022-09/2022
- Understanding and identifying the cyber security threats, actors, and methods Worked on various projects such as building a website through Azure Learning different programs such as Linux
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Additional Information
- Standard First Aid & CPR Certified Level C
• Cyber Security Foundations Certificate from University of Toronto Continuous School of Studies
Timeline
DIGITAL FRAUD OFFICER
RBC
04.2023 - Current
FRAUD ANALYST
RBC
07.2022 - 03.2023
BUILDING PATROL
UNIVERSITY OF TORONTO MISSISSAUGA
11.2019 - 08.2022
SALES ASSOCIATE
FIDO
04.2018 - 05.2019
Bachelor's - Political Science
York University
Diploma - Community And Justice Services
Sheridan College
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