Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Amirali Mehrgani

Toronto,Canada

Summary

Results-driven professional with over 3 years of experience excelling in roles including digital fraud prevention, business management, and customer service. Built expertise in handling complex fraud cases, filing claims, and conducting thorough financial market analysis. Conceptualized and implemented strategies to enhance operational efficiency, drive exceptional customer experiences, and ensure compliance. Led cross-functional collaborations and executed strategic communication initiatives. Thrived in high-stakes, time-sensitive situations, making decisive and effective decisions. Seeking an opportunity to leverage skills and drive success in a dynamic environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Digital fraud officer

RBC
03.2023 - Current
  • Handled diverse Incoming calls and submitted the appropriate fraud claims
  • Filed and completed fraud claims by marking fraud transactions, while using multiple systems and applications
  • Handled potential high-risk situations such as complex Account Takeovers and Points Redemption fraud cases
  • Analyzed instances of irregular or suspicious financial activity in order to prevent and/or mitigate losses linked to fraud or misrepresentation
  • Protected both RBC and our clients against risks associated with money laundering
  • Shared recommendations to meet immediate security needs and provide superior, responsive execution and delivery of tailored solutions to remedy various issues related to fraud
  • Practiced expediency in collecting all pertinent information in order to compile security reports for investigations teams
  • Achieved top scores for compliance protocols while identifying and resolving client security concerns
  • Averaged 100% on call quality back to back.
  • Handled more than 40 cases within a day on average
  • Consistently kept updated with financial crime risk trends, relevant regulations, and compliance standards
  • Made sure to always document and leave detailed accurate notes on any profile handled
  • Developed a screen setup that decreased case handling time by 25%.
  • Investigated all the accounts deeply and reported potential AML and misuse cases to my manager.
  • Stayed active in chats and helped out wherever possible.
  • Developed a pattern for investigating issues further than what met the eyes and went deep into account patterns and flags to find potential high risk behaviors.

Marketing Coordinator/Junior Business Analyst

HAASH
07.2021 - 12.2022
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • increased revenue by 30% through various marketing campaigns.
  • Improved accessory segment product margin by 15% through assessment of customer needs.
  • planned and executed successful events including a conference that attracted over 300 people and a product launch that generated above 50,000 dollars in sales.
  • Did extensive market research on a day to day basis to keep updated with target market responses.

Customer Service Representative

LCBO
05.2020 - 06.2021
  • Resolved product quality issues over the phone with 4+ customers on a daily basis
  • Improved overall efficiency by 25% by anticipating needs and providing outstanding support
  • De-escalated customer concerns, maintaining calm, friendly demeanor
  • High knowledge using programs such as SPAR, LCBO POS, SPLAN, and Workday
  • Performed inventory checks, as well as kept track of breakers, and informed seniors on a daily basis
  • Conducted debit/credit/cash transactions as well as processing returns and exchanges according to LCBO policy
  • Routinely practiced customer service to ensure exemplary shopping experience and improve Net Promoter Score
  • Restocked shelves with current merchandise and implemented image changeover as well as implementing current planogram accurately, changing prices and maintaining good housekeeping to preserve a good store ambiance
  • Prioritized working well in a fast-paced group setting
  • Trained fixed term employees and explained LCBO policies
  • Completed incident reports and police reports as accurately as possible
  • Ensured a great shopping experience for all the customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor's degree - Biomedical/Medical Engineering

Ankara University

College Diploma - Business, Management, Marketing, and Related Support Services

George Brown College
01.2022

High School Diploma -

National Organization for Development of Exceptional Talents (Sampad)

Skills

Fluent in English, Farsi, and Turkish
Adept at market research and analysis, social media management, event planning and marketing material production
Great cross-cultural articulation skills as a result ofindependently living in three different countries
Strong written and verbal communication skills
Experience using banking software such as OBAT,TYSY, DDA, CIS, SAP, VERINT, DCF, FUI, CART, CARD, VISA ONLINE, MC CONNECT, CERTAPAY, etc

Extensive data management skills
High knowledge using software like: Adobe Creative Suite (Photoshop, Premier Pro, etc), WordPress, Squarespace, Hootsuite, Webflow, Word, PowerPoint, Excel, SPAR, LCBO POS, SPLAN, and Workday
Expert at using tools like: Google AdWords, Google analytics, Buzzsumo, Moz, Meltwater, and Sprout social
Highly experienced at using trading platforms, and workstations

Websites

Accomplishments

• Canadian Investment Fund Course - IFSE
o Issued Dec 2021
o CredentialID728613-1

• IELTS
o Issued April 2024
o Banded 9
o Credential ID : 24CA500425MEHA039G
• Smart serve - Smart Serve Ontario

Certification

  • CPR/AED/First Aid
  • Chartered Financial Analyst (CFA)
  • Certified Public Accountant (CPA)
  • Canadian Investment Fund Course

Languages

English
Arabic
Turkish
Persian

Timeline

Digital fraud officer

RBC
03.2023 - Current

Marketing Coordinator/Junior Business Analyst

HAASH
07.2021 - 12.2022

Customer Service Representative

LCBO
05.2020 - 06.2021

Bachelor's degree - Biomedical/Medical Engineering

Ankara University

College Diploma - Business, Management, Marketing, and Related Support Services

George Brown College

High School Diploma -

National Organization for Development of Exceptional Talents (Sampad)

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Amirali Mehrgani