Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Askar Akhsambiyev

Toronto,Canada

Summary

Seasoned professional and talented learner with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

Great White North Appliance
12.2022 - 12.2023
  • Strategically managed all aspects of office operations, fostering an environment of efficiency, collaboration, and customer satisfaction
  • Effectively managed customer communication in person, over the phone, and digitally, promptly addressing concerns and feedback to senior management while ensuring a positive customer experience
  • Enhanced organizational and time-management skills by optimizing an effective product cycle strategy from supplier to customer
  • Conducted consistent research on emerging sales and marketing trends, resulting in a 31% increase in the company's quarterly sales on the website and social platforms
  • Developed negotiation and document management skills through direct customer sales experience, including managing product pricing and warranties
  • Implemented new marketing strategies that resulted in higher customer retention rates and elevated the sales funnel from 15% to 35% within a span of 6 months.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Care Representative

Metro Grocery Store
12.2021 - 11.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.

Content and Operations Specialist

Zira Decor
07.2017 - 11.2021
  • Managed all content across various social media platforms and coordinated the procurement of raw materials for the products
  • Achieved a remarkable $2,700 in profit within the second month of opening through strategic 'word-of-mouth' marketing and effective utilization of the 'Sales Funnel' approach during the first month
  • Pioneered a strong demand for Zira Décor's products, leading to the recruitment of two additional employees to streamline operations
  • Accomplished this by implementing targeted paid advertising campaigns on Instagram, Google, and OLX
  • Ensured timely and efficient just-in-time deliveries to customers, while also conducting proactive follow-ups to enhance customer satisfaction and loyalty.
  • Tracked and analyzed reports to determine needed improvements.
  • Collected, arranged, and input information into database system.
  • Used Excel to model data and forecast trends.

Education

College Diploma - Marketing Management

George Brown College
Toronto, Canada
04.2022

Marketing And Business Management A Level Program -

Warwickshire College
Leamington Spa, UK
06.2016

Certificate of Secondary Education -

Queen Ethelburga's College
York, UK
06.2015

Skills

  • Adept at market research and analysis, social media management, event planning, and marketing material production
  • Great cross-cultural articulation skills as a result of independently living in three different countries
  • Strong written and verbal communication skills
  • Extensive data management skills
  • High knowledge using software like Adobe Creative Suite, WordPress, Squarespace, Hootsuite, Webflow, Word, PowerPoint, Excel, Metro POS, and Workday
  • Expert at using tools like Google AdWords, Google Analytics, Buzzsumo, Moz, Meltwater, and Sprout Social
  • Persuasive Communication
  • Highly refined investigative skills
  • Workflow Optimization
  • Inventory Management
  • Performance Reporting

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Turkish
Limited Working

Accomplishments

  • Deans Honor list for 2 consecutive years
  • IELTS english proficiency exam: banded 7.5


References

Maksat Roziyev, Great White North Appliance - Founder

+1 (416) 996 4754
gwnappliance@gmail.com

Timeline

Operations Manager

Great White North Appliance
12.2022 - 12.2023

Customer Care Representative

Metro Grocery Store
12.2021 - 11.2022

Content and Operations Specialist

Zira Decor
07.2017 - 11.2021

College Diploma - Marketing Management

George Brown College

Marketing And Business Management A Level Program -

Warwickshire College

Certificate of Secondary Education -

Queen Ethelburga's College

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Askar Akhsambiyev