Dorota Przystal

• Participated in industry conferences to stay abreast of evolving trends in financial crime prevention techniques and tools.
• Provided expert guidance to senior management on matters relating to fraud risk, ensuring informed decision-making and strategic planning.
• Liaised with external partners such as banks, payment processors, and insurance providers to strengthen collaborative efforts against fraudulent activities.
• Enhanced fraud detection capabilities for improved customer protection through continuous data analysis.
• Established strong relationships with law enforcement agencies, facilitating effective information sharing and collaboration in combating financial crimes.
• Maintained detailed records of all reported incidents, providing valuable insights for future risk mitigation efforts.
• Improved operational efficiency by streamlining fraud detection processes and leveraging advanced technologies.
• Conducted thorough due diligence checks on new clients, minimizing potential risks associated with fraudulent activities.
• Evaluated the effectiveness of existing anti-fraud measures and recommended enhancements where necessary to continuously improve organizational resilience against financial crime.
• Handled complex fraud investigations, gathering critical evidence for successful case resolution and prosecution of offenders.
• Assisted in the development of anti-fraud policies and procedures, ensuring full compliance with regulatory requirements and industry best practices.
• Reviewed transactional data regularly to identify emerging trends or unusual activity warranting further investigation or action.
• Promoted a proactive approach to fraud prevention by conducting regular audits and reviews of existing controls and systems.
• Developed comprehensive risk assessment processes to proactively identify potential threats and vulnerabilities.
• Implemented robust authentication protocols, enhancing the overall security posture of the organization''s systems and applications.
• Collaborated with cross-functional teams to implement effective anti-fraud strategies, ensuring company-wide compliance.
• Provided ongoing training to staff members on fraud awareness, fostering a culture of vigilance and accountability.
• Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
• Monitored account activity patterns for early detection of anomalies or irregularities indicative of fraudulent behavior.
• Reduced fraudulent activities by implementing stringent security measures and monitoring potential risks.
• Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Reviewed transactions and receipts to identify any suspicious activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Digital Expert, Credit Card Specialist, Online Banking Specialist, Branch Fraud Support Specialist

• Coordinated closely with other departments to ensure seamless execution of cross-functional projects related to client account management.
• Strengthened critical thinking abilities by participating in complex problem-solving exercises related to client account management issues during internship tenure.
• Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
• Streamlined administrative processes to improve the overall efficiency of client account management operations.
• Implemented streamlined processes for efficient client account management and improved communication channels.
• Achieved client retention goals through proactive account management and timely policy reviews.
• Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
• Enhanced client satisfaction by providing personalized account management and tailored solutions.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Used advanced software to prepare documents, reports, and presentations.
• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
• Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
• Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.