Greta Loy
Lakeside,CA
Summary
Driven and accomplished professional with extensive experience in customer service and business administration, notably at AppleOne Employment Services. Issue resolution, achieving significant improvements in customer satisfaction and process optimization. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Program Assistant for SDG&E
AppleOne Employment Services
08.2022 - Current
- Respond to customer emails and voicemails giving detailed on assistance programs available.
- Utilize SAP to process applications and renewals for customers seeking assistance with their bills.
- Administer customer service training to processors.
- Ensured customer applications were processed within 30 days per commission guidelines.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Processed sensitive legal medical documents securely and discreetly.
Seasonal Assistant Manager
Spirit Halloween
09.2015 - 08.2022
- Supported staff development and goal attainment by focusing on skill development and job satisfaction .
- Monitored employee performance and developed improvement plans.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Seasonal Store Manager & Salesperson
See's Candy Shops Inc.
11.2015 - 04.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Cooperated to district manager regarding all store and staff improvements, as well meeting financial and sales goals.
Assistant Store Manager
Thinker Things - Imaginative Toys & Books
05.2009 - 03.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Onboarded new employees, including training, mentoring and new hire documentation.
Department Manager
Walmart
04.2002 - 03.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Sunset High School
Encinitas, CA11.2021
Skills
- Business Administration
- Research
- Expert Customer Service
- Employee Scheduling
- Staff Management
- Purchasing
- Issue Resolution
- Data Entry
- Multitasking and Organization
- Creative Problem-Solving
- Training
- Teamwork and Collaboration
Professional References
Rosa Alvrez
Customer Programs Processing Supervisor, SDGE
(619) 676-0421
rmalvarez@sdge.com
Ronald Noles-Guerra
CARE Processing Lead, SDGE
(619) 676-4899
rnolesdgu@sdge.com
Joshua Demouy
Former Department Lead, SDGE
(858) 860-4881
rtsndoc09@yahoo.com
John Naisbitt
CEO of Thinker Things
(858) 692-0604
johnboy243@cox.net
Timeline
Program Assistant for SDG&E
AppleOne Employment Services
08.2022 - Current
Seasonal Store Manager & Salesperson
See's Candy Shops Inc.
11.2015 - 04.2017
Seasonal Assistant Manager
Spirit Halloween
09.2015 - 08.2022
Assistant Store Manager
Thinker Things - Imaginative Toys & Books
05.2009 - 03.2015
Department Manager
Walmart
04.2002 - 03.2009
High School Diploma -
Sunset High School
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