Lina Khoshaba
Lakeside,CA
Summary
To secure a professional position in the field of business operations and management that will offer opportunity for growth while providing expertise in a team oriented setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Secure Life Financial Solutions
06.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Fully equipped using various CRM services to meet satisfactory needs of customers.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Spektra Financial
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Server
Junction Bar & Grill
12.2020 - 01.2024
- Provide exceptional service experience for restaurant patrons
- Ensure that guests feel important and welcomed in a restaurant setting
- Adhere to timing standards for products and services, as well as serving guests in an accommodating manner
- High ability to function well in a stressful environment
- Manage servers to ensure excelled customer service skills
Salon Manager
The Hot Seat Salon
01.2018 - 01.2020
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks
- Mentored and trained employees to optimize performance and achieved demanding business objectives
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Recorded weekly supply and inventory needs and made regular orders
- Utilized social media accounts and strategic marketing initiatives to promote business
- Maintained general appointment calendar and set shift schedules
- Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel
- Oversaw daily operations of salon, including employee performance, facility cleanliness, and sales
Receptionist
The Hot Seat Salon
01.2015 - 01.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Organized and scheduled client appointments for team of 15 professionals, effectively accommodating hectic agendas
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Oversaw inventory activities, including material monitoring and ordering and supplying or restocking products
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Entered daily data in computer systems and documented office activities
Education
Bachelor of Science - Kinesiology
San Diego State University
San Diego, CA05-2026
Certified Nursing Assistant -
Western Medical Training Center
08.2020
Associate - Social and Behavioral Sciences
Grossmont College
06.2016
Skills
- Leadership Skills
- Client Relationship Building
- Perform well under pressure
- Naturally inquisitive and Quick Learner
- Persistent & Hard-Working
- Determined to Learn
- Flexible and Conscientious
- Direct patient care
- Companionship and emotional support
- Office administration
- Computer skills
- Customer service
Certification
- CNA License
- First Aid/CPR Certified
References
Available upon request.
Timeline
Administrative Assistant
Secure Life Financial Solutions
06.2024 - Current
Customer Service Representative
Spektra Financial
11.2023 - 05.2024
Lead Server
Junction Bar & Grill
12.2020 - 01.2024
Salon Manager
The Hot Seat Salon
01.2018 - 01.2020
Receptionist
The Hot Seat Salon
01.2015 - 01.2018
Certified Nursing Assistant -
Western Medical Training Center
Associate - Social and Behavioral Sciences
Grossmont College
Bachelor of Science - Kinesiology
San Diego State University
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