Britni Cobb
Lakeside
Summary
Dynamic professional with extensive experience at La Mesa Electronics, excelling in office administration and customer service. Proven ability to enhance operational efficiency through effective appointment scheduling and meticulous file management. Recognized for building strong client relationships and delivering exceptional support, ensuring seamless communication and organizational success.
Overview
22
22
years of professional experience
Work History
Secretary
La Mesa Electronics
2006.08 - Current
- Managed scheduling and coordination of meetings for executives.
- Maintained organized filing systems for electronic and physical documents.
- Assisted in preparation of reports and presentations for internal communications.
- Responded to customer inquiries, providing accurate information and support.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Utilized office software to streamline administrative processes efficiently.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Cosmetologist
Ooh Lala
2004.08 - 2009
- Managed scheduling and coordination of meetings for executives.
- Maintained organized filing systems for electronic and physical documents.
- Assisted in preparation of reports and presentations for internal communications.
- Responded to customer inquiries, providing accurate information and support.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Utilized office software to streamline administrative processes efficiently.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Cosmetologist - Cosmetology
JE Boutique
El Cajon, CA05.2004
High School Diploma -
El Capitan High School
Lakeside, CA06.2002
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Calendar management
- Quickbooks
- Supply ordering
- Spreadsheet management
- Accounts receivable and payable
- Minute taking
- Accounts payable
- Task prioritization
- Phone etiquette
- Executive support
- Account reconciliations
- Phone reception
- Filing experience
- Fast learner
- Multitasking and time management
- Critical thinking
Timeline
Secretary
La Mesa Electronics
2006.08 - Current
Cosmetologist
Ooh Lala
2004.08 - 2009
Cosmetologist - Cosmetology
JE Boutique
High School Diploma -
El Capitan High School