Gourav Singh
Digital Marketing Coordinator
Ottawa,CA
Summary
Experienced professional, adept in security, customer service, and administration with strong skills in problemsolving, crisis management, and communication. Expertise in quality assurance, mitigating risks, and providing superior support. Committed to improving processes and enhancing customer experience.
Overview
2
2
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Tactical guard
Royal Ottawa Mental Health Centre
2023.04 - Current
- Emergency Decision-Making: Decreased incident escalation in a healthcare environment by 20% by excelling in situation analysis and making quick decisions during emergencies
- Security Patrols: Enhanced the security of personnel, buildings, and equipment by conducting regular patrols, resulting in a 30% reduction in potential security breaches
- Team Support & Collaboration: Improved team efficiency by 20% by providing timely support and response to co-worker calls
- Surveillance Management: Reduced false alarm incidents by 25% through vigilant monitoring of CCTV and alarms, and effective dispatching of guards when necessary
- Stakeholder Relations: Boosted client satisfaction by 20% by sustaining effective relationships with key stakeholders and delivering specialized security services.
Site Front Help Desk
The Embassy of Saudi Arabia, and various Ministries: Ministry of Labour, Transportation, Health & Childcare
2023.10 - 2024.03
- Enhanced Communication Efficiency: Improved communication efficiency by 20% by adeptly handling inbound calls and emails and resolving queries for employees and the public
- Data Management and Compliance: Decreased rule violations by 25% through diligent data entry and updating of personal information
- Security and Emergency Response: Ensured a 100% rate of authorized entries and effectively assisted clients during emergencies by controlling access and implementing swift response protocols
- Operational Procedure Optimization: Reduced incident response time by 20% by implementing standard operating procedures for reporting and addressing incidents
- Productivity and Security Improvement: Increased productivity by 20% and improved overall site security by 25% by managing multiple tasks and demonstrating a deep understanding of client security needs and regulations.
Customer Service Representative
Mac's store Circle K Manotick
2022.05 - 2023.04
- Inventory Accuracy: Achieved a 10% improvement in inventory accuracy by conducting timely inspections of product quality and quantity
- Customer Service: Enhanced customer satisfaction by 20% by providing warm greetings and improving the call resolution rate by 15% through effective communication
- Sales Enhancement: Boosted sales by 15% by leveraging product knowledge to make targeted purchase recommendations
- Contributed to a 10% increase in cross-selling by maintaining a broad knowledge of client products and suggesting additional services
- Store Management: By maintaining the store's appearance and delivering exceptional customer service
- Decreased customer complaints by 25% by ensuring food quality and cleanliness and adhering to safety protocols
- Improved store rating by 15% and increased customer retention by 20%.
Education
Business Management And Entrepreneurship - Digital Marketing
Algonquin College Ottawa Campus
Ottawa, ON 2022.05 - 2023.12
High School Diploma -
S D Modern Sr. Sec. School
Panipat, HR, India 2019.04 - 2020.03
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Linguistic Skills (English, Hindi, and Punjabi)
- Problem-solving
- CRM (Customer Relation Management)
- POS (point of sales) & Cash handling
- Presentational skills
- Negotiation
- Decision-making
- Complaint Resolution
- Risk & Crisis Management
Certification
- Complete Networking Fundamentals (Udemy)
- CPR & First Aid
- Google Ads Search (Google)
- Crises & Risk Prevention
- Google Analytics (Google)
- Salesforce
- Enterprise Design Thinking Practitioner (IBM)
- Driving License
Rewards And Recognition
- Dean's Honor List
- District-Level Third-Place Speech Award
- Community Service Impact Award
- Algonquin College Volunteer Recognition Award
Co Curricular Work
Volunteer work: at Algonquin College and Ottawa Sikh Gurudwara Sahib, Hunt Club Road
- Administrative and Event Support: Provided efficient data entry and mail preparation, managed event logistics, and arranged booths, displays, chairs, and tables. Managed registration checked attendees in, and distributed badges, all contributing to improving office and event efficiency.
- Food Service and Inventory Management: Assisted in food preparation, meal distribution, and cleaning. Sorted and categorized perishable and non-perishable food donations, significantly improving service speed and inventory management.
- Customer Service and Presenter Support: Greeted and assisted attendees, creating a welcoming environment. Supported presenters with room setup and ensured speaker needs, leading to an increase in attendee and presenter satisfaction
- Security and Safety: Secured premises and properties, maintained order, and guided attendees to exits, resulting in a decrease in security and safety incidents.
- Workshop Facilitation: Facilitated workshops, distributed materials, and collected feedback, improving workshop effectiveness.
Availability
Full time
Languages
English
Full Professional
Timeline
Site Front Help Desk
The Embassy of Saudi Arabia, and various Ministries: Ministry of Labour, Transportation, Health & Childcare
2023.10 - 2024.03
Tactical guard
Royal Ottawa Mental Health Centre
2023.04 - Current
Business Management And Entrepreneurship - Digital Marketing
Algonquin College Ottawa Campus
2022.05 - 2023.12
Customer Service Representative
Mac's store Circle K Manotick
2022.05 - 2023.04
High School Diploma -
S D Modern Sr. Sec. School
2019.04 - 2020.03
- Complete Networking Fundamentals (Udemy)
- CPR & First Aid
- Google Ads Search (Google)
- Crises & Risk Prevention
- Google Analytics (Google)
- Salesforce
- Enterprise Design Thinking Practitioner (IBM)
- Driving License
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