Fernando Williston
Summary
As a new Permanent Resident new comer I'm driven professional with a proven track record at Quest Security Service, excelling in customer service and data entry. Leveraged expertise in Microsoft Excel and account management to enhance service delivery, achieving significant improvements in customer satisfaction. Skilled in crafting solutions that exceed expectations, demonstrating exceptional problem-solving and interpersonal abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Costumer Service
Quest Security Service
04.2020 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Security Officer
Quest Security Services
04.2018 - 07.2020
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Education
Publican
Centre For Excellence
Jamaica01.2018
Skills
- costumer service
- Data Entry
- Call center experience
- Microsoft Excel
- Quality Control
- Sales expertise
- Account Management
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
English
Full Professional
Timeline
Costumer Service
Quest Security Service
04.2020 - 07.2022
Security Officer
Quest Security Services
04.2018 - 07.2020
Publican
Centre For Excellence
Similar Profiles
Vinu Radha KrishnanVinu Radha Krishnan
Senior Engineer at Quest Global Engineering Service Pvt. Ltd.Senior Engineer at Quest Global Engineering Service Pvt. Ltd.
SWEATHA SHYAMSWEATHA SHYAM
Project Lead at Quest Global Engineering Service Pvt LtdProject Lead at Quest Global Engineering Service Pvt Ltd
Sadam HussainSadam Hussain
Security Concierge at Quest Effect SecuritySecurity Concierge at Quest Effect Security
Abeck AnyamAbeck Anyam
Costumer Service at Chipotle Mexican GrillCostumer Service at Chipotle Mexican Grill
Swikriti PathakSwikriti Pathak
Costumer Service at Oporto Fast FoodCostumer Service at Oporto Fast Food