Gourav Singh

• Emergency Decision-Making: Decreased incident escalation in a healthcare environment by 20% by excelling in situation analysis and making quick decisions during emergencies.
• Security Patrols: Enhanced the security of personnel, buildings, and equipment by conducting regular patrols, resulting in a 30% reduction in potential security breaches
• Team Support & Collaboration: Improved team efficiency by 20% by providing timely support and response to co-worker calls
• Surveillance Management: Reduced false alarm incidents by 25% through vigilant monitoring of CCTV and alarms, and effective dispatching of guards when necessary
• Stakeholder Relations: Boosted client satisfaction by 20% by sustaining effective relationships with key stakeholders and delivering specialized security services
• Detected potential threats: by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.

• Enhanced Communication Efficiency: Improved communication efficiency by 20% by adeptly handling inbound calls and emails and resolving queries for employees and the public
• Data Management and Compliance: Decreased rule violations by 25% through diligent data entry and updating of personal information
• Security and Emergency Response: Ensured a 100% rate of authorized entries and effectively assisted clients during emergencies by controlling access and implementing swift response protocols
• Operational Procedure Optimization: Reduced incident response time by 20% by implementing standard operating procedures for reporting and addressing incidents
• Productivity and Security Improvement: Increased productivity by 20% and improved overall site security by 25% by managing multiple tasks and demonstrating a deep understanding of client security needs and regulations.

• Administrative and Event Support: Provided efficient data entry and mail preparation, managed event logistics, and arranged booths, displays, chairs, and tables. Managed registration checked attendees in, and distributed badges, all contributing to improving office and event efficiency.
• Food Service and Inventory Management: Assisted in food preparation, meal distribution, and cleaning. Sorted and categorized perishable and non-perishable food donations, significantly improving service speed and inventory management.
• Customer Service and Presenter Support: Greeted and assisted attendees, creating a welcoming environment. Supported presenters with room setup and ensured speaker needs, leading to an increase in attendee and presenter satisfaction

• Workshop Facilitation: Facilitated workshops, distributed materials, and collected feedback, improving workshop effectiveness.
• Security and Safety: Secured premises and properties, maintained order, and guided attendees to exits, resulting in a decrease in security and safety incidents

• Inventory Accuracy: Achieved a 10% improvement in inventory accuracy by conducting timely inspections of product quality and quantity
• Customer Service: Enhanced customer satisfaction by 20% by providing warm greetings and improving the call resolution rate by 15% through effective communication
• Sales Enhancement: Boosted sales by 15% by leveraging product knowledge to make targeted purchase recommendations
• Contributed to a 10% increase in cross-selling by maintaining a broad knowledge of client products and suggesting additional services
• Store Management: By maintaining the store’s appearance and delivering exceptional customer service
• Decreased customer complaints by 25% by ensuring food quality and cleanliness and adhering to safety protocols
• Improved store rating by 15% and increased customer retention by 20%.