Summary
Overview
Work History
Education
Skills
Timeline
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GINA FRAIRE

CONCORD,CA

Summary

Dynamic ER Registration Clerk at MemorialCare Medical Center, recognized for enhancing patient admissions through expert insurance authorization and precise data entry. Proven ability to foster effective communication and deliver exceptional customer service, while maintaining compliance with HIPAA regulations. Adept at managing time efficiently, ensuring seamless operations in high-pressure environments.

Overview

6
6
years of professional experience

Work History

ER Registration Clerk

MemorialCare Medical Center
05.2022 - 06.2025
  • Consistently exceeded performance metrics related to speed, accuracy, and customer service within the ER Registration Clerk role.
  • Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
  • Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
  • Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
  • Ensured seamless communication between patients and medical personnel through expert handling of telephone inquiries and routing calls as necessary.
  • Improved patient care by effectively communicating with medical professionals regarding patient information.
  • Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.

Linen Room Attendant

MemorialCare Medical Center
05.2021 - 05.2022
  • Streamlined linen distribution process, making it easier for housekeeping staff to access necessary supplies quickly and efficiently.
  • Improved linen quality by conducting thorough inspections and reporting any damages or stains to management.
  • Contributed to increased efficiency within the department by identifying bottlenecks in the linen distribution process and proposing targeted solutions.
  • Supported environmental initiatives by separating recyclable materials from waste during daily tasks, promoting responsible resource usage within the hotel operation.

GUEST PORT SERVICES

Metro Cruise
03.2020 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bakery Clerk

Whole Food Market
11.2019 - 01.2020
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Education

Diploma - MEDICAL INSURANCE BILLING AND CODING

NORTH-WEST COLLEGE
Long Beach, CA
11-2022

Skills

    HIPAA

    PPO,HMO,POS

    DATA ENTRY

    MEDICAL RECORDS

    54 WPM

    TIME MANAGEMENT

    MEDICAL TERMINOLOGY

    ACCOUNTS

    UNDERSTANDING OF EOB'S

    PATIENT CONTACT

    REGISTRATION DATA INTAKE

    PAMENT PROCESSING

    ADMISSIONS AND REG

Timeline

ER Registration Clerk

MemorialCare Medical Center
05.2022 - 06.2025

Linen Room Attendant

MemorialCare Medical Center
05.2021 - 05.2022

GUEST PORT SERVICES

Metro Cruise
03.2020 - 04.2020

Bakery Clerk

Whole Food Market
11.2019 - 01.2020

Diploma - MEDICAL INSURANCE BILLING AND CODING

NORTH-WEST COLLEGE

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GINA FRAIRE