SARVEEN AUJLA
Concord,ON
Overview
6
6
years of professional experience
Work History
Licensing Clerk
Service Ontario
01.2023 - Current
- Administer record maintenance, information compilation, and filing processes for agent licensing
- Evaluate and process licensing/permit applications, ensuring compliance with Service Ontario standards
Support Specialist
Gatestone
06.2021 - 12.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Store Manager
ESSO
12.2020 - 06.2021
- Applied leadership skills to assist in co-worker training
- Managed seasonal inventory, cash handling, and deposits
- Provided superior customer service, aiding in customer decisions
- Fostered a positive and healthy work environment among co-workers
Front Desk Job
Legacy Immigration
01.2019 - 11.2020
- Successfully handled multiple tasks concurrently, even in high-pressure situations
- Developed strong interpersonal qualities and communication skills
Education
Natural Applied Science -
Universal College
Ottawa12.2021
High School Education -
Punjab04.2018
Skills
- Collaboration
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Self-Motivation
- Proactive Approach
- Work Ethic
- Efficiency
- High-Quality Performance
- Keyboard Skills
- Computer Operations
- Microsoft Office
- Record Filing Systems
- Customer Service
References
Available upon request.
Languages
English
Full Professional
Timeline
Licensing Clerk
Service Ontario
01.2023 - Current
Support Specialist
Gatestone
06.2021 - 12.2022
Store Manager
ESSO
12.2020 - 06.2021
Front Desk Job
Legacy Immigration
01.2019 - 11.2020
Natural Applied Science -
Universal College