Summary
Overview
Work History
Education
Skills
Timeline
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Afroz Kapadia

Toronto,ON

Summary

Dynamic professional with a proven track record at ServiceOntario, excelling in customer service and compliance. Demonstrated leadership and problem-solving skills while processing licensing services and resolving complex issues. Proficient in Microsoft Excel, enhancing operational efficiency and accuracy. Recognized for delivering exceptional service in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Licensing Clerk

ServiceOntario
Ontario, Canada
07.2024 - Current
  • Processed a variety of licensing and registration services, including driver’s licenses, vehicle permits, and plate renewals with Ministry of Transportation (MTO) regulations.
  • Verified client documentation and identity using government systems (e.g., Ontario Vehicle Registration System), ensuring compliance with legislation and privacy policies.
  • Delivered courteous and professional service in a high-volume setting while resolving complex licensing issues efficiently.
  • Handled cash, debit, and credit transactions, balanced daily receipts, and maintained financial accuracy per audit standards.
  • Educated clients about licensing requirements, digital options, and renewal timelines.
  • Collaborated with the team to adapt to policy changes and meet operational targets.

Professional School Bus Driver

Sharp Bus Lines Limited
Ontario, Canada
07.2023 - 06.2024
  • Maintained a flawless 100% on-time record, ensuring reliable service for students and parents.
  • Earned praise from parents and school staff for outstanding service and student management.
  • Completed safety and defensive driving programs, strengthening student transportation safety standards.

Customer Service Specialist

Shah Auto Parts
Ontario, Canada
02.2011 - 06.2023
  • Led customer service initiatives, improving operational efficiency and staff motivation.
  • Introduced annual performance appraisals, enhancing team morale and development.
  • Utilized Excel to analyze inventory, sales, and customer data for proactive business decisions.
  • Standardized internal processes, increasing data accuracy and achieving sales targets rapidly.
  • Fostered relationships with suppliers, trainers, and payroll services to drive operational success.
  • Managed stock processes, deliveries, and front-of-house sales while supervising staff with dedication.

Call Center Representative

Etech Inc
India
08.2006 - 09.2007
  • Served as the first contact for customers, offering product information and tailored recommendations.
  • Maintained efficiency in high call volumes, strictly adhering to company protocols.
  • Received consistent positive feedback from customers and supervisors for product knowledge and service.

Education

High School Diploma -

Pragna Prabodh Vidyalaya
India
01.2002

Skills

  • Microsoft Office Suite
  • Leadership and teamwork
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Creativity

Timeline

Licensing Clerk

ServiceOntario
07.2024 - Current

Professional School Bus Driver

Sharp Bus Lines Limited
07.2023 - 06.2024

Customer Service Specialist

Shah Auto Parts
02.2011 - 06.2023

Call Center Representative

Etech Inc
08.2006 - 09.2007

High School Diploma -

Pragna Prabodh Vidyalaya

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Afroz Kapadia