MELISSA COWLING
Winchester,ON
Summary
Detail-oriented administrative professional with over 15 years in reception, licensing documentation, payment processing, and office coordination. Skilled in verifying records, processing transactions, balancing payments, and maintaining confidential files. Holds diplomas in Office Administration and Medical Administration, with strong Microsoft Office proficiency and a capacity for effective interdepartmental coordination.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Licensing Clerk / Receptionist
Jim Tubman Chevrolet
Ottawa, ON
01.2025 - Current
- Prepare, review, and verify licensing documentation and customer records for completeness and accuracy.
- Coordinate licensing information and documents with sales, finance, and other departments to support timely vehicle deliveries.
- Prepared ownership documents and licensing forms for new and used vehicles.
- Submitted completed licensing packages to government offices and online systems.
- Reviewed application documents to find inconsistencies
- Drafted letters to inform customers of application status and additional requirements, facilitating clear communication and timely processing.
- Coordinate front-desk operations, greet visitors, manage incoming calls, and respond to customer inquiries professionally and promptly.
- Maintain confidential digital and paper records through scanning, filing, and document retrieval.
- Coordinated with sales staff on delivery files and registration status.
- Assisted with invoice documentation and payment processing, ensuring accurate transaction records were maintained for financial integrity.
- Developed training materials for new staff members on licensure procedures.
Processing Supervisor
United Way East Ontario
Ottawa, ON
01.2016 - 04.2025
- Oversaw daily processing and administrative workflows, ensuring timely completion of tasks despite competing priorities.
- Supervised teams of up to 24 seasonal employees; participated in interviewing and hiring, training, and providing ongoing guidance.
- Prepared staff schedules, monitored attendance, reviewed timesheets, and administered leave requests.
- Processed and maintained confidential donor and financial records to ensure accuracy in data capture and documentation.
- Balanced daily payment transactions against receipts and system reports, reconciled records, and addressed discrepancies for resolution.
- Executed deposits, payment reconciliation, tax receipting, and financial recordkeeping following established procedures.
- Led scanning, document indexing, data entry, and digital filing projects; improved workflows contributing to a 40% increase in productivity.
- Prepared spreadsheets, operational reports, and correspondence; coordinated mail, courier shipments, and information distribution.
Data Entry Processor & Receptor
United Way East Ontario
Ottawa, ON
01.2014 - 01.2016
- Processed high-volume donation and financial transactions and generated tax receipts accurately and on time.
- Coordinated deposits, payment reconciliation, invoicing, and financial recordkeeping with finance staff to ensure accurate financial management.
- Prepared and distributed correspondence and mail, maintained tracking logs, and routed information to appropriate departments to enhance communication flow.
- Scanned, named, and filed documents in digital systems while training seasonal staff on database use and data-entry standards to ensure consistency.
Customer Service & Data Entry Clerk
UPS
Ottawa, ON
- Responded to customer inquiries, processed payments, resolved shipping issues, and ensured accuracy of shipment documentation to enhance customer satisfaction.
- Prepared and tracked incoming and outgoing shipments, maintained detailed logs, and coordinated timely deliveries to support operational efficiency.
- Input shipment information into UPS tracking systems to ensure precise records.
- Checked delivery documents and rectified errors in UPS records to ensure accuracy.
- Maintained and refreshed package status information in UPS databases during shifts to ensure current tracking.
Receptionist / Administrative Assistant
Performance Mazda
Orleans, ON
- Managed reception, screened calls, greeted customers, booked appointments, and provided professional customer service.
- Maintained customer records and coordinated mail and courier deliveries to ensure timely communication and service.
- Monitored office supplies, assisted with filing and document preparation to support seamless administrative operations.
Receptionist
Hunt Club Honda
Ottawa, ON
- Greeted customers at Honda dealership reception desk with professional courtesy.
- Answered incoming calls and routed inquiries to sales and service teams.
- Managed reception and administrative tasks, coordinating calls and appointments while addressing customer inquiries promptly.
- Scheduled service appointments using dealership booking systems.
- Assisted with licensing documentation, file organization, and accurate office record-keeping.
Education
Diploma - Office Administration
Everest College of Business and Technology
Ottawa, ONDiploma - Medical Administration
Everest College of Business and Technology
Ottawa, ONSkills
- Registration documentation
- Payment processing
- Transaction Processing
- Policy compliance
- Records management
- Data entry
- Microsoft Office suite
- Professional correspondence
- Financial transactions
- Permit issuance
- Critical thinking
- Task prioritization
- Process Efficiency
- Document management
- Telephone etiquette
- Confidentiality maintenance
- Multitasking Abilities
- Administrative support
- Office administration
- Customer service reception
- Client relations
- Reception duties
- Team organization
- Registration processing
Personal Information
Driving License: Valid driver's licence
Certification
Cyber Security Certification; Health & Safety Awareness Training (OHSA); Workplace Violence & Harassment Training; Franklin Covey — Speed of Trust & Project Management; High-Trust Leadership & Leading Change.
ADDITIONAL INFORMATION
Driving License: Valid driver's licence
Timeline
Licensing Clerk / Receptionist
Jim Tubman Chevrolet
01.2025 - Current
Processing Supervisor
United Way East Ontario
01.2016 - 04.2025
Data Entry Processor & Receptor
United Way East Ontario
01.2014 - 01.2016
Receptionist
Hunt Club Honda
Receptionist / Administrative Assistant
Performance Mazda
Customer Service & Data Entry Clerk
UPS
Diploma - Office Administration
Everest College of Business and Technology
Diploma - Medical Administration
Everest College of Business and Technology