ANIKA KESHIYA FERNANDO
Scarborough,Canada
Summary
Dedicated receptionist and licensing clerk with a proven track record in front desk operations and customer service. Skilled in managing workflows, ensuring compliance, and maintaining meticulous records to support a seamless dealership experience.
Overview
2
2
years of professional experience
Work History
Receptionist and Licensing Clerk
AJAX NISSAN AND INFINITI
Ajax, Canada
04.2024 - Current
- Managing front desk operations, providing exceptional customer service and ensuring effective communication.
- Handle vehicle licensing paperwork, including the preparation and submission of registrations to Service Ontario, with a focus on accuracy and compliance.
- Maintaining meticulous records, process payments, and contribute to a seamless and professional dealership experience.
Salesperson/Boat Captain
PIRATE TAXI BY MACLEAN WORLDWIDE ENTERPRISE
Toronto, Canada
06.2023 - Current
- Provided outstanding customer service to over 1,000 customers so far, managing cash and card transactions, resolving complaints efficiently, and ensuring smooth traffic flow for timely departures safe rides.
- Consistently enhancing customer satisfaction by promoting Pirate Water Taxi's value and delivering seamless experience.
Customer Service Representative
SERVICE ONTARIO
Pickering, Canada
10.2023 - 03.2024
- Processed transactions on Service Ontario's digital platforms, ensuring data accuracy, compliance, and confidentiality.
- Utilized CRM systems to track customer interactions, resolve inquiries, and manage workflows efficiently, contributing to a seamless and secure service experience.
Education
BACHELOR OF ARTS - COMPUTER SECURITY
York University
04.2026
Skills
- Customer service
- Front desk operations
- Office equipment operations
- Ability to meet deadlines
- Multi-line telephone systems
- Multitasking Abilities
Volunteering Activities
- Spring Open House Volunteer, York University, Toronto, ON, 03/23, Participated in the Spring Open House to brief potential and upcoming undergraduate students on the typical experience as a Computer Science student at Lassonde School of Engineering.
- UNHack 2024 Participant, York University, Toronto, ON, 11/24, Participated in UNHack 2024, working with diverse teams to develop innovative solutions for real-world challenges focused on sustainability and social impact. Contributed to problem-solving, creativity, and teamwork to address global issues.
References
References available upon request.
Timeline
Receptionist and Licensing Clerk
AJAX NISSAN AND INFINITI
04.2024 - Current
Customer Service Representative
SERVICE ONTARIO
10.2023 - 03.2024
Salesperson/Boat Captain
PIRATE TAXI BY MACLEAN WORLDWIDE ENTERPRISE
06.2023 - Current
BACHELOR OF ARTS - COMPUTER SECURITY
York University
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