Summary
Overview
Work History
Education
Skills
Volunteering Activities
References
Timeline
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ANIKA KESHIYA FERNANDO

Scarborough,Canada

Summary

Dedicated receptionist and licensing clerk with a proven track record in front desk operations and customer service. Skilled in managing workflows, ensuring compliance, and maintaining meticulous records to support a seamless dealership experience.

Overview

2
2
years of professional experience

Work History

Receptionist and Licensing Clerk

AJAX NISSAN AND INFINITI
Ajax, Canada
04.2024 - Current
  • Managing front desk operations, providing exceptional customer service and ensuring effective communication.
  • Handle vehicle licensing paperwork, including the preparation and submission of registrations to Service Ontario, with a focus on accuracy and compliance.
  • Maintaining meticulous records, process payments, and contribute to a seamless and professional dealership experience.

Salesperson/Boat Captain

PIRATE TAXI BY MACLEAN WORLDWIDE ENTERPRISE
Toronto, Canada
06.2023 - Current
  • Provided outstanding customer service to over 1,000 customers so far, managing cash and card transactions, resolving complaints efficiently, and ensuring smooth traffic flow for timely departures safe rides.
  • Consistently enhancing customer satisfaction by promoting Pirate Water Taxi's value and delivering seamless experience.

Customer Service Representative

SERVICE ONTARIO
Pickering, Canada
10.2023 - 03.2024
  • Processed transactions on Service Ontario's digital platforms, ensuring data accuracy, compliance, and confidentiality.
  • Utilized CRM systems to track customer interactions, resolve inquiries, and manage workflows efficiently, contributing to a seamless and secure service experience.

Education

BACHELOR OF ARTS - COMPUTER SECURITY

York University
04.2026

Skills

  • Customer service
  • Front desk operations
  • Office equipment operations
  • Ability to meet deadlines
  • Multi-line telephone systems
  • Multitasking Abilities

Volunteering Activities

  • Spring Open House Volunteer, York University, Toronto, ON, 03/23, Participated in the Spring Open House to brief potential and upcoming undergraduate students on the typical experience as a Computer Science student at Lassonde School of Engineering.
  • UNHack 2024 Participant, York University, Toronto, ON, 11/24, Participated in UNHack 2024, working with diverse teams to develop innovative solutions for real-world challenges focused on sustainability and social impact. Contributed to problem-solving, creativity, and teamwork to address global issues.

References

References available upon request.

Timeline

Receptionist and Licensing Clerk

AJAX NISSAN AND INFINITI
04.2024 - Current

Customer Service Representative

SERVICE ONTARIO
10.2023 - 03.2024

Salesperson/Boat Captain

PIRATE TAXI BY MACLEAN WORLDWIDE ENTERPRISE
06.2023 - Current

BACHELOR OF ARTS - COMPUTER SECURITY

York University
ANIKA KESHIYA FERNANDO