Giana Woods
Santa Rosa
Summary
Developed skills in fast-paced retail environments, ready to assist with the busy summer season. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Albany, OR
10.2025 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, gift cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) and buy-online-pickup-in-store (BOPIS) systems proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
Child Care Attendant
Flamingo Resort & Spa
Santa Rosa, CA
04.2024 - 09.2025
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies.
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.
Shift Leader/Manager
Jamba Juice
Santa Rosa, CA
10.2022 - 12.2023
- Responsible for managing team members and their interactions with customers
- Worked to assist other employees with their daily responsibilities, seeing that company goals are met
- Oversaw the training of new team members on the policy and procedures of the company
- Balanced cash drawers and preparing cash deposits
Education
Associate of Arts - Creative Writing
Oregon State University
Corvallis, OR05-2027
Associate's degree - English
Santa Rosa Junior College
Santa Rosa, CA06-2025
Skills
- Staff training
- Phone etiquette
- Cash handling
- Team Management - Team management (6-15 team members)
- Guest services
- Record keeping
- POS systems
Certification
- Driver's License June 2025 to April 2030
- First Aid Certification July 2025 to July 2027
- CPR Certification July 2025 to July 2027
Languages
English - Fluent
Timeline
Sales Associate
Bath & Body Works
10.2025 - Current
Child Care Attendant
Flamingo Resort & Spa
04.2024 - 09.2025
Shift Leader/Manager
Jamba Juice
10.2022 - 12.2023
Associate's degree - English
Santa Rosa Junior College
Associate of Arts - Creative Writing
Oregon State University
Additional Information
Authorized to work in the US for any employer