Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyshorn Pope

Personal Support Worker/Customer Service
Charlottetown Prince Edward ,PEI

Summary

To: Human Resources Manager, I would like to introduce myself as a candidate for the front desk position at your organization. As an upbeat and skilled professional with extensive client facing experience, it is a privilege to be applying to your organization for this specific role. As you can see from my resume, I come with over 25 years of customer service and client relations experience. I believe that my qualifications and personal strengths meet the needs and mission of your organization and I am the best candidate for this position. Over the last year I have been honing my talents working with a variety of people and personalities at the front desk of the 519 Community Centre in Toronto. This job involves client interfacing as well as problem solving on the fly for a fast paced environment and community pillar like the 519. My position is that of the first face clients and community members see upon entering the building and the last when leaving, which gives me the unique opportunity to build rapport and camaraderie with my people centric nature and excellent communication skills. My variety of sales associate and caregiver positions are a perfect example of my ability to work well with people, clients and colleagues alike. My experience in food service is a testament to my ability to multitask in fast paced environments as well as maintain composure in high stress situations, while always putting the customer first. Along with my years of experience, I bring a comprehensive set of broad skills that I believe will be valuable to the role. I am a strong communicator and highly attentive to the needs of others. I am the perfect candidate for this position. Thank you for your time and consideration. Kind regards, Keyshorn Pope

Team-minded Customer Service Administrator offering [Number] years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Proactive and Customer Service Administrator with over 25yrs years of expertise in establishing key relationships with peers, upper management and clients. Looking to bring successful background in assisting top-level customers and build upon physical company's services and market share.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established honest company.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Team-minded Customer Service Administrator offering 25yrs years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established maximum company.

Overview

13
13
years of professional experience

Work History

Sales Associate

Talent Surplus INC
Toronto, ON
01.2018 - 04.2023
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Supervisor/Head Chef

Mable’s kitchen
Toronto
01.2015 - 01.2017
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Organized client meetings to provide project updates.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Analyzed company's expenditures and developed financial models.
  • Audited company's legal documents to verify compliant policies and procedures.

Sales Associate

Tim Horton’s
Toronto , ON
01.2016 - 01.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.

Sales Associate/Aqua Salon

STEWART FOUNDATION
Toronto
01.2013 - 01.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.

Server/Bartender

Paramount banquet Hall
Vaughan
01.2013 - 01.2015
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend and holiday shifts.

Customer Service/Server Supervisor

Monardo services
Toronto, Ontario
01.2012 - 01.2015
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Facilities /Custom, 519 Church Community Centre

City of Toronto
Toronto, ON
04.2022 - Current
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Provided technical support to customers via phone, email, and web chat.
  • Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
  • Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
  • Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
  • Fostered community outreach by coordinating rapport-building events to liaise with community members.
  • Contacted customer service manager for critical issues needing immediate attention.
  • Supervised product shipments, ensuring delivery by correct freight company.

Nursing Aide/Nursing Assistant

Private homes
Toronto, ON
04.2022 - 08.2023
  • Provided assistance to patients with activities of daily living such as bathing, dressing, and grooming.
  • Assisted nursing staff in providing patient care, including vital signs monitoring, collection of specimens and charting.
  • Performed basic clerical duties related to patient care such as filing medical records and documenting treatments.
  • Monitored patients' progress and reported changes in condition to nursing staff.
  • Maintained a clean environment by changing bed linens, cleaning rooms and stocking supplies.
  • Transported patients to different areas within the facility using wheelchairs or strhers.
  • Answered call lights promptly and assisted patients with their needs in a timely manner.
  • Observed safety precautions when handling hazardous materials or equipment.
  • Ensured proper infection control techniques were utilized during all procedures.
  • Assisted nurses with medication administration according to established policies and procedures.
  • Provided emotional support for patients by listening to concerns and answering questions.
  • Educated family members regarding post-hospital care instructions and home health services available.
  • Helped orient new residents to their surroundings by introducing them to staff members, other residents and facility services.
  • Participated in team meetings to discuss best practices for patient care plans.
  • Adhered to HIPAA regulations while maintaining confidentiality of patient information.
  • Assisted with admission, discharge, transfer process for new or discharged patients.
  • Collected data from various sources regarding patient's physical condition including vital signs, weight measurements and blood glucose levels.
  • Administered prescribed oral medications accurately under direct supervision of a Registered Nurse.
  • Reported any observed changes in the patient's condition or behavior promptly to the RN Supervisor.
  • Recorded intake and output measurements on assigned shift accurately per policy guidelines.
  • Participated in continuing education programs to stay current on industry standards and trends.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Supported non-ambulatory residents in range of motion exercises.
  • Helped residents walk with or without self-help devices.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities and recorded information in EMR system.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Administered medications and educated patients and families on correct at-home administration.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Caregiver Sienna

Elderly Caregiver, Nursing Home
Toronto , ON
01.2022 - 02.2023
  • COVID Cleaning and Sanitation - Sunshine Maids Service
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Educated families about available resources for home health care services in the local community.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Consulted with client care team to continually update care plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Customer Service ELDERLY Caregiver

Manoir d’Amour Elderly Home
Montréal, QC
01.2021 - 01.2022
  • Madassa - Montreal - 2021
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Monitored vital signs and reported changes to medical team.
  • Assessed client's needs and developed individual care plans accordingly.
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Transported clients to doctor appointments or other necessary outings.
  • Communicated effectively with family members on progress of client's health condition.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Administered medications according to physician instructions.
  • Maintained accurate records of services provided for each client.
  • Encouraged social interaction between clients and their families.
  • Responded quickly in emergency situations in a calm manner.
  • Provided emotional support during end-of-life transitions.
  • Participated in continuing education courses to stay current on best practices for elder care.
  • Collaborated with interdisciplinary teams to ensure quality care delivery.
  • Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Supported clients in making decisions that were consistent with their values and wishes.
  • Educated families on available resources within the community that can assist them in caring for their loved ones.
  • Developed strong relationships with clients based on trust and respect.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed care plan and directions to administer medications.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recognized emergencies and notified paramedics and family members.
  • Transported patients to medical, dental and personal care appointments.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Drove clients to doctors' appointments and social outings.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.

Sales Associate

Sirens Montreal QC
Montreal, QC
01.2017 - 10.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Customer Service/BOH Production management

Fiera Food Bakery
10.2014 - 11.2016
  • Ensured compliance with industry regulations pertaining to health and safety standards.
  • Provided technical assistance during installation and commissioning phase of projects.
  • Assisted in the development of production schedules and monitored progress against established timelines.
  • Organized and maintained production related documents, ensuring accuracy and completeness of information.
  • Analyzed daily production output to identify areas for improvement in efficiency and quality control.
  • Performed cost analysis to ensure compliance with budget constraints.
  • Provided support in the implementation of new processes and procedures related to production management.
  • Conducted research on best practices for inventory management and supply chain optimization.
  • Created reports summarizing production performance metrics such as throughput, yield, rejects.
  • Helped coordinate resources needed for successful completion of projects within established deadlines.
  • Drafted standard operating procedures for various stages of the production process.
  • Collaborated with suppliers to ensure timely delivery of materials needed for production operations.
  • Reviewed product specifications and provided feedback on design changes that would improve efficiency or quality control measures.
  • Assisted with troubleshooting complex problems relating to product design or assembly processes.
  • Monitored inventory levels and placed orders when necessary to maintain optimal stock levels.
  • Developed training material for new employees regarding safety protocols and other relevant topics.
  • Participated in regular meetings with team members to discuss progress towards goals.
  • Prepared presentations outlining potential solutions to recurring issues in the production process.
  • Actively sought out opportunities for continuous improvement initiatives aimed at increasing productivity.
  • Facilitated communication between departments involved in the manufacturing process.
  • Coordinated activities between different stakeholders including vendors, customers, suppliers.
  • Kept operations area neat and orderly to minimize obstacles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Set up and operated production machinery according to company's specific standards and protocols.
  • Unloaded and sorted products and transported items to proper locations.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Recorded inspection results after production runs.
  • Attended regular training sessions to increase machine operating skills.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Weighed and loaded orders according to project specifications.
  • Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Supervised production schedules, production quality and on-time delivery.
  • Improved efficiency by minimizing downtime.
  • Assessed production schedules and orders to plan material requirements and worker activities.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Met or exceeded target for on-time customer shipments.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Reviewed quality control reports monitoring various aspects.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Mitigated production issue risks by identifying potential problems and taking effective action.
  • Coordinated preventive maintenance on existing and new production equipment and performed routine calibration.
  • Developed and administered budgets for inventory, labor hours and overhead expenses.
  • Learned how to respond to emergency situations to prevent personal injuries and property damage.
  • Identified and solved complex problems that impacted management and business direction.
  • Contributed to new plant startup and implementation of processes for manufacturing, shipping and receiving and inventory management.
  • Negotiated materials with suppliers to remain within budget.
  • Applied lean strategies to implement operational enhancements, promote efficiency and cut costs.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
  • Liaised between senior plant management and line-level supervision to maintain open communications.
  • Troubleshot and resolved problems with equipment and programmable logic controller systems.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Oversaw production budget and approved expenditures to direct spending.
  • Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Assigned staff, materials and funds throughout project lifecycle.
  • Led regular stand-up meetings, Scrums and continuous improvement projects with measurable goals.
  • Kept permits current and accurate for legally-sound operations.
  • Strategized long-term business needs and applied customer feedback for process improvements.
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Maintained safety controls by collecting and disposing of excess gas.
  • Supervised team of six skilled TIG and MIG welders, helping fabricate weldments to dimensional tolerances.
  • Read and interpreted meter numbers each shift to check operability of gas retrieval systems.
  • Used specialized instrumentation to track and evaluate gas levels.
  • Built rapport with international business contacts, overseas suppliers and equipment manufacturers.
  • Diagnosed and performed troubleshooting for problems with gas collection systems.
  • Documented gas collection activities to meet company and regulatory requirements.
  • Examined and tested electrical power distribution machinery and equipment using various testing devices.
  • Operated and monitored acid or gas carbon dioxide removal units, carbon dioxide compressors and pipelines.

Hospitality Worker

Hospitality, Relations, Kay and Key’s Hotel
Toronto , ON
10.2010 - 01.2013
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Personal Support Worker/Nursing Aide

Toronto District School Board
Toronto , Ont
07.2022 - 01.2023
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.

Sales Associate

Ardene Shoe
Toronto, ON
01.2014 - 01.2016
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.

Education

GED -

Yorkdale Adult learning Center
2018

Associate of Science -

CJ healthcare college
2013

Mixology -

Bartending School of Ontario, Medical
2012

Bachelor of Accounting -

University of The West Indies
Barbados
2007

Tiator For Thoughts Actress -

University of Toronto
Toronto, ON
2014

Humanity of Humanitarian -

Victory Trinity College
2015

Personal Support Worker - PSW

Yorkdale Adult Learning Center
Toronto, ON
2023

Skills

  • Skills and Qualifications
  • Client interfacing, customer relations
  • Written and oral communication
  • Budgeting, payment processing
  • Sales
  • Organized, results oriented and self-motivated
  • People management
  • Efficiency
  • Quick Study
  • Facility sanitation requirements
  • Safer working environment practices
  • Research
  • Customer Needs Assessment
  • Shipping and Receiving Understanding
  • Account Management
  • Issue Resolution
  • Skilled in [Software]
  • Interdepartmental Communication
  • Report Generation
  • Cash Handling
  • Customer Service Excellence
  • Data Entry
  • Front Office Administration
  • Information Updates
  • Corporate Policies
  • Troubleshooting
  • Data Management
  • Proficient in [Software]
  • Telephone Etiquette
  • Administrative Management
  • Scheduling
  • Facilities Maintenance
  • Office Management
  • Inventory Management
  • Vendor Management
  • Performance Management
  • Database Administration
  • Employee Supervision
  • Payroll Administration
  • Bookkeeping
  • Report Preparation
  • Staff Management
  • Financial Reporting
  • Appointment Scheduling
  • Budget Management
  • Travel Coordination
  • Strategic Planning
  • Payroll and Budgeting
  • Handling Complaints
  • Report Writing
  • Motivational Leadership
  • Staff Scheduling
  • Relationship Building
  • Team Leadership
  • Policy Development
  • Staff Development and Training
  • Data Retrieval Systems
  • Performance Improvement
  • Accounts Payable and Receivable
  • Operations Management
  • Meeting Coordination and Support
  • Program Development
  • New Hire Orientation
  • Project Management
  • Schedule Management
  • Decision-Making
  • Quickbooks
  • Credit and Collections
  • Staff Training
  • Database Maintenance
  • Phone and Email Etiquette
  • Goal Setting
  • Report Preparation and Analysis
  • Leadership and Change Management
  • Schedule Coordination
  • Budget Administration
  • Workflow Optimization
  • Scheduling and Calendar Management
  • Multitasking and Organization
  • Data Analysis and Modeling
  • Documentation and Recordkeeping
  • Customer Service
  • Business Administration
  • Presentation Design
  • Support Services
  • Microsoft Office
  • Regulatory Compliance
  • Clerical Staff Oversight
  • Customer Service Management
  • Coaching and Mentoring
  • Account Reconciliation
  • Event Coordination
  • Cross-Functional Collaboration
  • Workflow Planning

Timeline

Personal Support Worker/Nursing Aide

Toronto District School Board
07.2022 - 01.2023

Facilities /Custom, 519 Church Community Centre

City of Toronto
04.2022 - Current

Nursing Aide/Nursing Assistant

Private homes
04.2022 - 08.2023

Caregiver Sienna

Elderly Caregiver, Nursing Home
01.2022 - 02.2023

Customer Service ELDERLY Caregiver

Manoir d’Amour Elderly Home
01.2021 - 01.2022

Sales Associate

Talent Surplus INC
01.2018 - 04.2023

Sales Associate

Sirens Montreal QC
01.2017 - 10.2018

Sales Associate

Tim Horton’s
01.2016 - 01.2017

Supervisor/Head Chef

Mable’s kitchen
01.2015 - 01.2017

Customer Service/BOH Production management

Fiera Food Bakery
10.2014 - 11.2016

Sales Associate

Ardene Shoe
01.2014 - 01.2016

Sales Associate/Aqua Salon

STEWART FOUNDATION
01.2013 - 01.2017

Server/Bartender

Paramount banquet Hall
01.2013 - 01.2015

Customer Service/Server Supervisor

Monardo services
01.2012 - 01.2015

Hospitality Worker

Hospitality, Relations, Kay and Key’s Hotel
10.2010 - 01.2013

GED -

Yorkdale Adult learning Center

Associate of Science -

CJ healthcare college

Mixology -

Bartending School of Ontario, Medical

Bachelor of Accounting -

University of The West Indies

Tiator For Thoughts Actress -

University of Toronto

Humanity of Humanitarian -

Victory Trinity College

Personal Support Worker - PSW

Yorkdale Adult Learning Center

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