Areli Hernandez
Riverside
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
3
3
years of professional experience
Work History
Sales Associate
Daiso
Riverside
12.2024 - Current
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Key Holder
Sanrio
Riverside
06.2022 - 12.2024
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Counted and balanced registers.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected physical condition of store premises to identify any maintenance issues.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
Sociology
Riverside City College
Riverside, CA12-2025
High School Diploma -
Norte Vista High School
Riverside 05-2022
Skills
- Customer Service Management
- Staff Training
- Cash Handling Accuracy
- Daily Reporting
- Promotional Campaigns
- Store maintenance
- Staff Training and Development
- Customer Needs Assessment
- Positive and professional
- Stocking and Receiving
- Cash Handling
- Goal-Oriented
- Store Opening and Closing
- Problem-solving skills
- Reliable and punctual
- Time Management
- Retail Store Operations
- Shift leadership
- Positive Attitude
- Staff education and training
- Problem-Solving
- Strong verbal and written communication
- Effective communication
- Employee training
- Sales training
- Team leadership
- Customer service
- Visual merchandising
- Inventory management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Languages
English and Spanish
Timeline
Sales Associate
Daiso
12.2024 - Current
Key Holder
Sanrio
06.2022 - 12.2024
Sociology
Riverside City College
High School Diploma -
Norte Vista High School
Similar Profiles
Franklin ZhenFranklin Zhen
Retail Associate at DaisoRetail Associate at Daiso
Jasmine CentenoJasmine Centeno
Daiso Team Lead at DaisoDaiso Team Lead at Daiso
Chris BaqueroChris Baquero
Store Associate at DaisoStore Associate at Daiso