Summary
Overview
Work History
Education
Skills
Timeline
Generic
GBENGA AIYEJUTO

GBENGA AIYEJUTO

Customer service representative and general service officer
Toronto,ON

Summary

A reliable, productive and a Customer oriented personnel, strong in analysis and can think out of the box integrated problem-solving skills. A very good team player, who doesn’t mind getting started on my own. Interested in a challenging position where I can deploy my technical ability and skills, paced environment friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Talented customer service officer proven successful in leading administrative team members in high-volume account settings. Knowledgeable about [Industry] regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized simultaneous office functions and direct administrative personnel to meet needs of [Type] professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service

First Bank of Nigeria plc, Whytecleon Nigeria Limited
Lokoja, Nigeria
01.2018 - 07.2023
  • Provided customer support to clients via phone, email and live chat.
  • Analyzed customer inquiries and complaints in order to provide accurate solutions.
  • Resolved technical issues in a timely manner while maintaining customer satisfaction.
  • Maintained up-to-date records of customer interactions and transactions.
  • Created detailed reports regarding customer service activities and performance metrics.
  • Assisted customers with product selection, ordering, billing, payments and returns.
  • Performed data entry tasks related to customer accounts and orders.
  • Conducted quality control checks on all customer service operations.
  • Investigated complex problems reported by customers and identified solutions.
  • Monitored trends in customer feedback to recommend process improvements.
  • Ensured compliance with company policies when dealing with customers' requests.
  • Suggested additional products or services that best meet customers' needs.
  • Collaborated with other departments to ensure that each request was handled properly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Admin Officer

Sunnysoft Training Institute
Akure, Nigeria
12.2015 - 11.2016
  • Training of new intakes / staffs
  • Providing Feedback and record keeping
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Provided assistance with special projects as assigned by management team members.

Cash / Admin Officer

Power Investment Company
Lokoja, Nigeria
02.2015 - 10.2015
  • Keeping of customer’s Ledger
  • Keeping stock of Inventories
  • Receipt Issuance to Customer
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.

Education

Post-Degree Certificate - Project Management

Centennial College Ontario
Toronto, ON
08.2024

Bachelor of Arts - Philosophy

Kogi State University
Anyigba Kogi State
05.2015

Ordinary Diploma - Public Administration

Kogi State Polytechnic
Lokoja Kogi State
09.2010

Senior School Certificate - Commercial Student

West African Examination
Bishop Delisle College Lokoja
08.2007

Skills

  • Customer Service / Support
  • Digital Banking
  • Data Capture
  • Report Writing
  • Communication skills and Interpersonal networking
  • Account Investigation
  • Paperwork Processing
  • Database Maintenance
  • Customer Relationship Management
  • Bookkeeping
  • Account Monitoring
  • Automated Document Scanning
  • Verbal and Written Communication
  • Updating Customer Accounts
  • Billing Dispute Resolution
  • Relationship Building
  • Service Quality Standards
  • Problem Identification
  • Creative Problem Solving
  • Microsoft Office
  • Statement Issuing
  • Attention to Detail
  • Decision-Making
  • Presentation Skills
  • Quality Standards Compliance
  • Training and Teaching
  • Conflict Resolution
  • Documentation and Recordkeeping
  • Organizational Skills
  • Administration and Management
  • Analytical and Critical Thinking

Timeline

Customer Service

First Bank of Nigeria plc, Whytecleon Nigeria Limited
01.2018 - 07.2023

Admin Officer

Sunnysoft Training Institute
12.2015 - 11.2016

Cash / Admin Officer

Power Investment Company
02.2015 - 10.2015

Post-Degree Certificate - Project Management

Centennial College Ontario

Bachelor of Arts - Philosophy

Kogi State University

Ordinary Diploma - Public Administration

Kogi State Polytechnic

Senior School Certificate - Commercial Student

West African Examination
GBENGA AIYEJUTOCustomer service representative and general service officer