Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
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Chime Felix

Brantford,ON

Summary

A dedicated and customer-centric Relationship Manager with a proven track record of 9 years and 11-month success in the Banking industry. Specialized in developing tailored solutions to meet diverse customer needs. A strong collaborator and active listener with excellent written communication skills. Known for building and maintaining lasting client relationships through a strategic and empathetic approach. Adept at navigating complex financial scenarios and delivering optimal financial solutions. Very Knowledgeable in operating various types of Forklifts, such as counterbalance, reach truck, or pallet jack. First Aid CPR & AED administering experience.

Knowledge with robust background in retail relationship management. Adept at fostering customer loyalty and optimizing sales processes through strategic relationship-building. Demonstrated expertise in conflict resolution and personalized service, ensuring client satisfaction and retention.

Retail professional with proven track record in managing and nurturing customer relationships within retail sector. Known for driving customer satisfaction and enhancing sales performance through effective relationship management. Collaborative team player who adapts to evolving business needs, leveraging strong communication and problem-solving skills.

Developed skills in fast-paced retail environment, looking to transition into new field where relationship management and customer-focused strategies are valued. Expertise in communication and problem-solving, with track record of fostering positive customer interactions. Seeking to leverage these transferrable skills to contribute effectively in new and challenging role.

Overview

11
11
years of professional experience

Work History

Retail Relationship Manager

Union Bank Nigeria Plc
05.2021 - 10.2023
  • Handling activities ranging from identifying clients' financial needs and providing a need-based solution to clients like Payments & Cash Management, Trade and Treasury Services, Investment Banking & Retail Services.
  • Scrutinize the credit information required to assess loan disbursements. Present/recommend proposals to the relevant authority. Initiate discussions with Credit Risk/ Risk/Compliance Team.
  • Monitor customer performance through regular review of accounts, customer visits, and financial statements.
  • Growth of bank's revenue at the branch by ensuring sales of retail and SME products across segments.
  • Seek out new business opportunities for their clients while advising them on products or services that best fit their needs.
  • Managed branding campaigns and event marketing initiatives in print, video, web.
  • Responsible for both Retail and SME growth in risk assets and liabilities.
  • Dormancy reduction and attrition management.
  • Increased market awareness and penetration through development of creative collateral.
  • Alternate channels penetrations.
  • Customer engagement.
  • Oversaw development of traditional marketing campaigns to drive sales and customer engagement.
  • Designed innovative branding and product strategies.
  • Developed and strengthened business partnerships at all levels.

Cluster Head Retail Sales

Union Bank Nigeria Plc
02.2019 - 02.2021
  • As a Cluster Head Retails Sales, I developed and cultivated many lucrative relationships with both new and existing clients through effective communication in rural areas for market storms and union bank products sensitization campaigns.
  • Spearheaded successful market storms and sensitization campaigns for Union Bank products in rural areas, resulting in [mention specific outcomes, e.g., increased market penetration or product awareness].
  • Developed and maintained profitable relationships with a diverse portfolio of clients, both new and existing, through effective communication strategies.
  • Led a high-performing team in achieving and exceeding sales targets, contributing to the overall growth of the retail sales portfolio.
  • Collaborated with cross-functional teams to tailor product offerings and marketing strategies to meet the unique needs of rural customers.
  • Implemented innovative sales approaches, enhancing customer engagement and loyalty in challenging market environments.
  • Received recognition for outstanding performance in driving sales and cultivating client relationships.

Chief Marketing Officer

Union Bank Nigeria Plc
07.2018 - 02.2019
  • A Chief Marketing Officer with extensive expertise in the Retail, SME, and Business Banking sectors. Proven track record of developing and executing innovative marketing strategies that drive brand awareness, customer acquisition, and revenue growth.
  • A strategic thinker with a deep understanding of market dynamics, consumer behavior, and the financial industry. Recognized for leveraging market insights to deliver impactful campaigns that resonate with diverse target audiences.
  • Portfolio management.
  • Responsible for both Retail and SME growth in risk assets and liabilities.
  • Dormancy reduction and attrition management.
  • Alternate channels penetrations.
  • Customer engagement.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Built and maintained relationships with new and existing clients while providing high level expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics customer service.
  • Insurance services.

High Net-worth Individual Relationship Manager

Union Bank Nigeria Plc
08.2016 - 07.2018
  • An accomplished Relationship Management with a robust and decisive leadership style, complemented by exceptional analytical, organizational, team-building, and planning skills. Maintains an unwavering focus on high-quality standards and is committed to driving bottom-line profit improvement in both services and sales.
  • Adept at fostering collaborative environments, implementing strategic initiatives, and consistently exceeding performance benchmarks.
  • Known for a results-driven approach and the ability to navigate complexities in dynamic business landscapes.
  • Dormancy reduction and attrition management.
  • Alternate channel penetrations.
  • Customer engagement.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours, night, weekend, and holiday shifts to beat deadlines.
  • Insurance services.

Universal Teller

Union Bank Nigeria Plc
12.2012 - 07.2016
  • Responsible for conducting and processing various types of customer bank transactions while delivering the “Professional Banking Experience”. which includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines.
  • Knowledgeable in International Monet transfer operations like Western Union Money Transfer, MoneyGram, RIA, inbound and outbound payment options.
  • Organized, stocked, and maintained the teller window area.
  • Answered customer inquiries regarding account balances, transaction history, services charge, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-drive approaches.
  • Counting and packaging both local and foreign currencies.
  • Knowledgeable in the use of FCUBS core banking application.
  • Knowledgeable in the use of REMITTA Payments.

Education

Ontario College Graduate Certificate (Post-Graduate) - Global Hospitality Management

Conestoga College
Brantford, Ontario
08.2025

Ontario College Graduate Certificate (Post-Graduate) - Global Business Management

Conestoga College
Brantford, Ontario
08.2024

Skills

  • Sales negotiation and cross selling skills

  • Strong networking and relationships

  • Management skills

  • Reasoning and analytical skills

  • Teamwork

  • Problem-solving skill

  • Strong credit and marketing skills

  • Excellent people management skills

  • IT and Computer appreciation

  • Proficient in the use of Microsoft Office tools

  • Good in the use of Microsoft Excel

  • Good in the use of Microsoft SharePoint

  • Credit Scoring

  • Social and Cross-Cultural Skills

  • Productivity and Accountability

  • Credit Risk Management

Accomplishments

  • Collaborated with a team of 36 in the development of the New To Bank Account acquisition, to open over 1,000 accounts in 2 months, with 89% success achieved.
  • Achieved incremental 36% loan growth by generating loan leads with a tracking and reporting system for teams under my direct supervision.
  • Achieved 25% recovery through effectively helping with driving the recovery team and following up with feedback from non-performing loan customers.
  • Achieved risk asset and liability growth through effectively helping with regular customer engagement.

Languages

English
Professional Working

Timeline

Retail Relationship Manager

Union Bank Nigeria Plc
05.2021 - 10.2023

Cluster Head Retail Sales

Union Bank Nigeria Plc
02.2019 - 02.2021

Chief Marketing Officer

Union Bank Nigeria Plc
07.2018 - 02.2019

High Net-worth Individual Relationship Manager

Union Bank Nigeria Plc
08.2016 - 07.2018

Universal Teller

Union Bank Nigeria Plc
12.2012 - 07.2016

Ontario College Graduate Certificate (Post-Graduate) - Global Business Management

Conestoga College

Ontario College Graduate Certificate (Post-Graduate) - Global Hospitality Management

Conestoga College

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Chime Felix