Vibhu Dikshit
Abbotsford,Canada
Summary
Multi-skilled IT professional with hands-on experience in enterprise infrastructure, technical support, and full-stack development. Proven success delivering scalable IT solutions for clients like Tesla and JD Sports, with expertise in Azure AD, Intune, Exchange, Windows Server, and Datto RMM. Skilled in building responsive apps using React.js, Next.js, FastAPI, and MongoDB, alongside strong knowledge of REST APIs, cloud operations (AWS/Azure), and cybersecurity best practices. Known for blending technical execution with strategic thinking, backed by certifications from Google, Microsoft, and LinkedIn.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Analyst
Archway Community Services
02.2025 - Current
- Provided Tier 1 & Tier 2 support across organizational departments, resolving user issues via Autotask Ticketing System and Datto RMM for remote monitoring and management.
- Administered and configured environments via Microsoft Azure AD, Exchange, Defender, SharePoint, and Intune, assisting with MFA setup, policy enforcement, and compliance checks.
- Performed device imaging, domain joining, GPO configuration, and organizational unit (OU) structuring under Windows Server 2019.
- Configured and troubleshot printers, scanners, network drives, VPN access, firewalls (Sophos), FTP clients, and cloud-integrated storage solutions.
- Ensured endpoint security compliance by managing MDM policies, performing remote wipes, drive flashes (SSD/HDD/NVMe), and securing user accounts across Microsoft 365 services.
- Drafted internal SOP documentation for onboarding, security workflows, and device maintenance.
IT Analyst
Arini Data Services Ltd.
03.2024 - 03.2025
- Delivered onsite IT infrastructure setup and support for high-profile clients including Tesla and JD Sports Canada, spanning multiple locations across BC.
- Installed and certified structured cabling (Cat6) and low-voltage terminations including RJ45, keystone jacks, patch panels, and rack-mounted systems, ensuring optimal network throughput and signal integrity.
- Performed installation, testing, and labeling of display modules, IP cameras, POS systems, wireless APs, and access control units, contributing to seamless enterprise-grade IT deployment.
- Supported client teams with hardware diagnostics, workstation configuration, and OS imaging, ensuring device readiness in compliance with client policies.
- Developed lightweight internal tools and full-stack web apps using React.js, Node.js, Express, and MongoDB for operational efficiency and inventory tracking.
- Maintained technical documentation, managed inventory, and participated in client-facing issue resolution across multiple sites.
Operations Supervisor
Veerji’s Haweli
11.2023 - 11.2024
- Led a team of 10+ staff in a high-volume, customer-facing environment, ensuring efficient shift operations, POS accuracy, and service consistency.
- Implemented structured inventory management systems and standardized reporting protocols, minimizing discrepancies and optimizing procurement cycles.
- Delivered customer service training, resolved escalations, and elevated service quality, resulting in a 4.3/5 Google review rating from 200+ reviews.
- Managed and configured POS systems, printers, kitchen display units, and integrated payment platforms, ensuring smooth end-to-end order processing.
- Coordinated compliance checks related to food safety, hygiene, labor standards, and operational health inspections.
- Organized and supported event logistics, handling staffing, order flows, and supplier coordination during high-demand hours.
Operations Officer
Coli Spaces
04.2023 - 06.2023
- Led cross-functional digital transformation initiatives, coordinating the development of internal web and mobile applications using React, FastAPI, and Firebase to streamline operational workflows.
- Designed and implemented agile-based operational blueprints aligned with organizational OKRs, improving execution consistency and stakeholder reporting.
- Oversaw financial modeling, resource allocation, and cost optimization strategies; reduced operational overhead by 15% through smart vendor negotiations and process automation.
- Initiated and scaled branding campaigns across social media, improving digital reach and engagement by 40% using targeted analytics and A/B testing.
- Collaborated with C-suite on strategic execution, ensuring seamless alignment of day-to-day functions with long-term business goals.
- Spearheaded CRM tool integration and team communication protocols using Notion, Slack, Trello, and Google Workspace.
Web Developer
Raj Speed Honda
09.2019 - 03.2020
- Developed and deployed the company's first responsive e-commerce-style website using HTML5, CSS3, JavaScript, Bootstrap, and PHP, ensuring cross-browser compatibility.
- Integrated SEO best practices and analytics tools, improving organic reach by over 60% within three months.
- Designed the official brand identity, including logo, typography, and web content to align with regional customer behavior and automotive service language.
- Supported customer experience improvements via online contact form workflows and user journey enhancements.
Web Developer
Asia Jaunt
06.2019 - 08.2019
- Built and deployed a tourism-focused multi-page website using Next.js and Tailwind CSS, with built-in analytics tracking for conversion funnels.
- Orchestrated complete SEO strategy, resulting in a 3x increase in site visibility and higher SERP rankings for key tourism keywords.
- Developed interactive lead capture forms and newsletter subscription modules using Firebase, improving lead acquisition by 40%.
- Conducted competitive market research and collaborated on digital marketing campaigns, integrating social channels via custom API hooks.
Customer Support Executive
PayTm (via Tech Vision Info Solutions)
04.2019 - 06.2019
- Handled Tier-1 customer support for app-related queries, resolving 95% of tickets within SLA via voice, chat, and email support channels.
- Collaborated with the Creative and HR teams to redesign customer education flows and self-service documentation.
- Supported product feedback loops by analyzing user reports using Excel, Google Forms, and manual tagging.
- Participated in side projects using HTML/CSS and basic JavaScript to optimize knowledge base and form UX/UI elements.
Education
Bachelor - Computer and Information Systems
University of The Fraser Valley
Abbotsford, BC04-2025
Skills
- Windows 10/11
- Windows Server 2019
- macOS
- Linux (Ubuntu, Debian-based)
- Kali Linux
- Active Directory (Azure AD, On-Prem)
- Group Policy Management (GPO/OU Structuring)
- Microsoft Intune & Endpoint Manager
- SharePoint Administration
- Microsoft Defender & Exchange
- Datto RMM, Autotask
- Remote Desktop Tools (RDP, TeamViewer, AnyDesk)
- Imaging & Deployment (MDM, SSD/HDD/NVMe, WDS)
- Sophos Firewall, VPN, FTP Configuration
- Network Setup: DNS, DHCP, Patch Panels, RJ45, Rack Mounts
- Low Voltage & Structured Cabling (Cat6, Terminations)
- Languages: Python, Java, JavaScript, C, SQL
- Frontend: Reactjs, Nextjs, Tailwind CSS, HTML5, CSS3
- Backend: FastAPI, Nodejs, Expressjs, REST APIs
- Databases: MongoDB, MySQL, Oracle DB
- CMS: WordPress (Basic), Firebase Hosting
- Microsoft Azure (AAD, M365 Admin, Intune, Defender)
- AWS (EC2, IAM, basic deployments)
- Docker (Containerization Basics)
- Git & GitHub
- CI/CD Pipelines (Conceptual, GitHub Actions basics)
- Visual Studio Code, IntelliJ IDEA, Xcode
- JIRA, Notion, Slack, Trello
- Canva, Figma (UI Prototyping)
- Microsoft Office Suite
- Google Workspace & Admin
- POS Systems (Square, Clover, Custom Interfaces)
- Printer/Scanner Configuration & Troubleshooting
- Inventory Management Systems
- AV Setup (Projectors, Displays, Conference Tech)
- CRM Tool Integration
- SEO Tools: Google Analytics, Google Search Console
- Web Scraping (Python BeautifulSoup/Requests)
Operating Systems
IT Support & Infrastructure
Programming & Web Development
Cloud & DevOps
Tools & Software
Other Technologies & Operations
Certification
- Microsoft Cybersecurity Fundamentals
- Google Ads Display & Play Store Listing
- Web Scraping with Python
- Java SE 7 Programmer II, React.js, Swift, CSS
- Technical Support – Google
- Problem Solving (Basic) – HackerRank
- Cybersecurity (PMI), Vulnerability Disclosure Program
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
IT Analyst
Archway Community Services
02.2025 - Current
IT Analyst
Arini Data Services Ltd.
03.2024 - 03.2025
Operations Supervisor
Veerji’s Haweli
11.2023 - 11.2024
Operations Officer
Coli Spaces
04.2023 - 06.2023
Web Developer
Raj Speed Honda
09.2019 - 03.2020
Web Developer
Asia Jaunt
06.2019 - 08.2019
Customer Support Executive
PayTm (via Tech Vision Info Solutions)
04.2019 - 06.2019
Bachelor - Computer and Information Systems
University of The Fraser Valley
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