Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gagan Randhawa

Toronto,ON

Summary

Dedicated professional with strong customer service skills and proven multitasking abilities. Experienced in managing LTL and FTL shipments, including dry and temperature-sensitive cargo. Demonstrates exceptional time management and adaptability in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Dispatch Coordinator

NISHAN TRANSPORT
Mississauga, Ontario
07.2019 - 05.2025
  • Coordinated and monitored daily delivery routes to ensure timely completion.
  • Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
  • Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Assigned deliveries to drivers according to their availability and route optimization guidelines.
  • Recruited and interviewed applicants to place candidates on right assignments.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Mentored junior team members and managed employee relationships.

AZ - TRUCK DRIVER

GORDON FOOD SERVICE
Milton, Ontario
10.2015 - 06.2019
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Operated dry vans and reefer trailers, and delivered products to various food chains and restaurants.

Logistics Assistant

NTI Solutions
Montreal, Quebec
01.2012 - 12.2015
  • Negotiated contracts with shipping and freight companies, securing lower transportation costs.
  • Developed transportation plans and strategies to optimize shipment efficiency.
  • Facilitated cross-border shipment clearances, ensuring compliance with ACE/ACI regulations.
  • Booked LTL and FTL loads through Loadlink/DAT, enhancing load management.
  • Managed time-sensitive shipments by coordinating effectively with shippers and receivers.

Education

Masters in Engineering - Electrical & Computer

Concordia University
Montreal
07-2013

Skills

  • Loadlink and DAT management
  • Samsara and Geotab integration
  • DispatchMate and Avaal proficiency
  • PC Miler expertise
  • Driver management strategies
  • Route optimization techniques
  • LTL and FTL logistics
  • Microsoft Office applications

Languages

English
Professional
Punjabi
Professional
Hindi
Professional

References

References available upon request.

Timeline

Dispatch Coordinator

NISHAN TRANSPORT
07.2019 - 05.2025

AZ - TRUCK DRIVER

GORDON FOOD SERVICE
10.2015 - 06.2019

Logistics Assistant

NTI Solutions
01.2012 - 12.2015

Masters in Engineering - Electrical & Computer

Concordia University

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Gagan Randhawa