Anjli Sharma
Brockville,Canada
Summary
Highly organized Dispatcher and Logistics Coordinator with hands-on dispatch training and certifications in Freight Dispatch and Brokerage. Proven ability to coordinate loads, communicate with drivers and carriers, track shipments, and manage time-sensitive documentation with high accuracy. Experienced in using Transportation Management Systems (TMS), load boards, and dispatch software to support smooth daily operations. Strong background in customer service, data accuracy, and operational coordination, making a reliable asset in fast-paced transportation and logistics environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Avro Transport
Remote
10.2024 - 12.2025
- Managed daily dispatch operations, coordinating drivers, routes, and shipments to ensure timely deliveries and optimal fleet utilization.
- Communicated with clients, drivers, and warehouse teams to resolve issues, provide updates, and maintain high customer satisfaction.
- Maintained accurate transportation records, monitored compliance, and supported process improvements to enhance operational efficiency.
Customer Service Representative
IO Solutions
Ottawa
02.2023 - 10.2024
- Handled high-volume inbound and outbound communications for Rogers & Fido customers.
- Exceeded monthly KPIs by providing prompt resolutions and efficient follow-ups.
- Built strong customer relationships, improving retention and satisfaction levels by 20%.
- Streamlined internal processes and documentation, enhancing operational efficiency by 30%.
Administrative Assistant
Brahman Techworks
Ottawa
03.2022 - 02.2023
- Coordinated daily dispatch of field technicians within assigned service areas for Bell Canada subcontracted operations, ensuring timely job assignment and coverage.
- Monitored technician attendance, job start times, customer site visits, and adherence to Bell safety standards and operational guidelines.
- Acted as the primary point of contact for technicians, management, and customers, resolving service issues and handling complaints through timely follow-ups and effective communication.
Customer Service Representative
HDFC Bank
India
07.2019 - 02.2022
- Assisted clients with account services, ensuring compliance and precision in daily operations.
- Improved client satisfaction by 15% through quick and accurate resolution of issues.
- Strengthened analytical and coordination skills valuable in transportation and logistics tasks.
Education
Bachelor Of Technology - Electronics & Communication
Kurukshetra University
India05-2021
Diploma In Computer Applications -
HARTRON
India08-2019
Skills
- Transportation Management Systems: Ascend TMS, XPERT
- Load Booking: DAT, Loadlink
- Cross-Border Documentation: ACE, ACI, BorderConnect
- Logistics coordination
- Route optimization
- Invoice and billing support
- Dispatch management
- Effective communication
- Customer relationship management
Certification
Dispatch and Freight Brokerage Certification
Languages
- English, Fluent
- Hindi, Native
- Punjabi, Fluent
Timeline
Dispatch Coordinator
Avro Transport
10.2024 - 12.2025
Customer Service Representative
IO Solutions
02.2023 - 10.2024
Administrative Assistant
Brahman Techworks
03.2022 - 02.2023
Customer Service Representative
HDFC Bank
07.2019 - 02.2022
Bachelor Of Technology - Electronics & Communication
Kurukshetra University
Diploma In Computer Applications -
HARTRON