Gurleen Lotey
Airdrie
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service and Trucking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator /Customer Service Representative
Puri Bros Trucking Ltd.
09.2022 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Provided timely updates on order status and delivery times to customers and drivers
- Maintained accurate records of dispatches, pickups, and deliveries
- Assigned loads to drivers based on designated routes and driver location
- Managed data entry and documentation for deliveries
- Border crossing process(PAPS, ACE and PARS, ACI)
- Expertise in Load link, Xpert IT, Border connect, TMS, Blujay, BVD Group, Samsara, Microsoft office
- Rate Negotiation and customer service
- Knowledge of Market rates
- Experience in meat shipment loads
- Handled city drivers and outbound and inbound drivers
- Accounts and billing to factoring and direct
- Onboarding of drivers and handling paperwork, scheduling drug tests
- Book pickup and delivery appointments
- Managed safety regulations and communicated with insurance company for all the fleet.
- Responded to high volume of phone and email requests to provide updates.
Dispatcher Coordinator /Customer Service Representative
Granite Dispatch
05.2020 - 09.2022
- Managed data entry and documentation for deliveries
- Border crossing process(PAPS, ACE and PARS, ACI)
- Expertise in Load link, Xpert IT, Border connect, TMS, Blujay, BVD Group, Samsara, Microsoft office, Amazon Relay
- Rate Negotiation and customer service
- Knowledge of Market rates
- Experience in meat shipment loads, Frozen loads
- Handled city drivers and outbound and inbound drivers
- Accounts and billing to factoring and direct
- Assessed customer complaints and resolved product condition or delivery time issues
- Prepared expense report related to fuel cards.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
Security Guard
Garda world
11.2018 - 05.2020
- Interacted with visitors and employees in a professional manner
- Protected property and staff by maintaining safe and secure environment
- Locked doors and gates of entrances and exits to secure buildings
- Maintained daily logs of all activity occurring on the premises
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Patrolled buildings regularly both inside and outside while maintaining an alert presence
- Inspected doors, windows, locks, gates, ensuring they are secure after hours
- Checked surveillance cameras to identify disruptions or unlawful acts
- Operated radio equipment for communication between multiple locations.
Education
Diploma in Human Resources Management -
St. Lawrence College
05.2020
Diploma in Business management -
Alpha University
09.2019
Degree in Business Administration -
Northwest College
05.2017
Skills
- Typing
- Communication skills
- Decision Making
- Negotiation
- Prioritizing Calls
- Database Maintenance
- Customs
- Load booking
- Microsoft office
- Xpert IT
- Samsara
- Load link
- Blujay
- TMS
- Invoicing
- Customer Service
- Transportation knowledge
- Data Entry
Certification
Security
Languages
English
Hindi
Punjabi
Timeline
Dispatch Coordinator /Customer Service Representative
Puri Bros Trucking Ltd.
09.2022 - Current
Dispatcher Coordinator /Customer Service Representative
Granite Dispatch
05.2020 - 09.2022
Security Guard
Garda world
11.2018 - 05.2020
Diploma in Human Resources Management -
St. Lawrence College
Diploma in Business management -
Alpha University
Degree in Business Administration -
Northwest College
Security
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