Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurleen Lotey

Summary

Experienced trucking dispatcher with a strong background in coordinating logistics and ensuring timely delivery of goods

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator /Customer Service Representative

Puri Bros Trucking Ltd
09.2022 - 01.2024


1. **Planning**: I was responsible for creating schedules and routes for efficient operations. This involves organizing tasks, assigning resources, and ensuring optimal use of available resources such as vehicles, equipment, and personnel.

2. **Dispatching**: I used to initiate and coordinate the execution of plans by assigning tasks to appropriate personnel or units. This could involve sending out work orders, communicating assignments, and ensuring that everyone involved knows their responsibilities and timelines.

3. **Troubleshooting**: When issues arise, I used to quickly assess the situation and make adjustments as needed. This could involve reallocating resources, adjusting schedules, or communicating changes to affected parties to minimize disruptions.

4. **Communication**: Maintaining clear and constant communication is essential. My responsibility was to keep in touch with field personnel, management, and possibly customers or clients to provide updates, address concerns, and ensure that everyone is informed of any changes or developments.

5. **Data Integrity**: I was responsible for ensuring that all information related to schedules, assignments, and operations is accurate and up-to-date. This helps prevent errors and misunderstandings that could lead to service failures or inefficiencies.

Dispatch Coordinator /Customer Service Representative

Granite Dispatch
05.2020 - 09.2022

1. Managed data entry and documentation for deliveries

Border crossing process(PAPS, ACE and PARS, ACI)


2. Expertise in Load link, Xpert IT, Border connect, TMS, Blujay, BVD Group, Samsara, Microsoft office, Amazon Relay


3. Rate Negotiation and customer service


4. Knowledge of Market rates


5. Experience in meat shipment loads, Frozen loads.


Security Guard

GardaWorld
11.2018 - 05.2020

1. Interacted with visitors and employees in a professional manner


2. Protected property and staff by maintaining safe and secure environment


3. Locked doors and gates of entrances and exits to secure buildings


4. Maintained daily logs of all activity occurring on the premises


5. Monitored entry-exit activity, allowing only authorized personnel to enter facility.Patrolled buildings regularly both inside and outside while maintaining an alert presence


6. Inspected doors, windows, locks, gates, ensuring they are secure after hours.Checked surveillance cameras to identify disruptions or unlawful acts


7. Operated radio equipment for communication between multiple locations.

Education

Diploma in Human Resources Management -

Alpha College
Toronto, ON
05.2020

Diploma in Business management -

Algoma University
Toronto, ON
08.2019

Bachelor's in Business Administration -

Northwest College
05.2017

Skills

  • Communication skills
  • Decision Making
  • Negotiation
  • Prioritizing Calls
  • Microsoft office
  • Xpert IT
  • Samsara
  • Load link
  • Blujay
  • TMS
  • Transportation knowledge
  • Experience with meat shipper (JBS/OLYMEL)

Certification

Security

Timeline

Dispatch Coordinator /Customer Service Representative

Puri Bros Trucking Ltd
09.2022 - 01.2024

Dispatch Coordinator /Customer Service Representative

Granite Dispatch
05.2020 - 09.2022

Security Guard

GardaWorld
11.2018 - 05.2020

Diploma in Human Resources Management -

Alpha College

Diploma in Business management -

Algoma University

Bachelor's in Business Administration -

Northwest College
Security
Gurleen Lotey