Gurleen Kaur
8387 148 Street Surrey,BC - BRITISH COLUMBIA
Summary
Dynamic Dispatch and Sales Representative with a proven track record at Supersonic Transport Ltd. Skilled in customer relations and negotiation tactics, I successfully expanded the client base through strategic cold calling and relationship building. My expertise in logistics and performance improvement has consistently enhanced client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Dispatch and Sales Representative
Supersonic Transport Ltd .
09.2021 - Current
- Booking and planning loads for company's fleet.
- Keeping record of maintainence of company's fleet .
- Kept detailed records of daily diver activities through e log and dispatch software.
- Expertise in moving LTL / TL dry van freight within canada and US
- Experience in brokering the loads out to carriers .
- Managed amazon freight using their relay portal .
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managing dedicated customers by providing with detailed communication .
- Expanded customer base through cold calling, networking, and relationship building .
- Scheduling drivers according to their log books .
- Met existing customers to review current services and expand service opportunities .
- Presented professional image consistent with company's great services.
- Greeted customers and offered assistance to fulfill their requirements with the shipper and receivers .
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of service agreements.
- Developed and maintained strong working relationships with customers .
- Developed, maintained and utilized diverse client base.
Operational Logistics Coordinator and Dispatcher
Metro Express
01.2021 - 09.2021
- Managed amazon account on highway and local
- Managed planning and scheduling for the local dedicated lanes and freight and customers .
- Updated and maintained records of shipments.
- Planning and scheduling on bc - ab lane
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Operational Logistics Coordinator and Dispatcher
T Force Solutions Final Mile
10.2019 - 12.2020
- Assisted drivers with local mapping .
- Planning routes and managing routes .
- Ensuring safe delivery for each package to the customer doorstep
- Keeping the records of inventory and managing deliveries in a timely manner .
- Ensuring the alignment of deliveries according to the areas of operation .
- Managing local carriers and assisting them in deleievries .
- Improved order accuracy through meticulous data entry and verification processes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Education
Coursework -
Kwantlen Polytechnic University
SurreySkills
- Knowledge for border clearance
- Familiar with multiple dispatch programs like Expert , ALS , Tracks
- Microsoft user
- Managing Local and Highway pickups and deliveries
- Monitoring NSC / CVOR safety ratings
- Managing Elogs and Schedules for drivers
- Direct load booking with customers as well from software like DAT , loadboard and loadlink
- Customer relations
- LTL / FTL and Crossdocking management
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Service knowledge
- Sales strategy development
- Complex Problem-solving
- Client service
- Negotiation tactics
- Objection handling
- Performance improvement
- Strategic planning
- Customer success management
- Cold calling
- Business development
- Staff training
- Performance tracking
- Contract negotiations
- Territory growth
- Systems and software expertise
- Revenue generation
- Prospecting clients
- Lead generation
- Expense reporting
- Proposal development
- Personnel training
- Time management
- Customer experience enhancement
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Dispatch and Sales Representative
Supersonic Transport Ltd .
09.2021 - Current
Operational Logistics Coordinator and Dispatcher
Metro Express
01.2021 - 09.2021
Operational Logistics Coordinator and Dispatcher
T Force Solutions Final Mile
10.2019 - 12.2020
Coursework -
Kwantlen Polytechnic University
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