Gabriella Hazelwood
Toromto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Canada Life
05.2018 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as pizza parties promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Floor Administrative Assistant
Manulife Financial
03.2017 - 09.2017
- Utilized automated systems to log and retrieve information.
- Assisted executive-level staff with special projects as needed, providing exceptional support.
- Organized company events and coordinated logistics for successful execution of planned activities.
- Collaborated with other administrative staff members to improve overall workflow within the office environment.
- Assisted with Software and hardware approvals
- Handled all onboarding and offboarding of staff
- Space management
Administrative Assistant
Ontario Power Generation
11.2015 - 07.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Demonstrated strong communication skills and built professional relationships to create a positive work atmosphere.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted executive staff by organizing meetings, arranging travel plans, and assembling critical paperwork.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared monthly executive meeting material
- Contributed to seamless transitions during office moves with IT and facilities
- Monitored and documented employee vacation and absence records
- Organized files using an effective filing system and created comprehensive documentation for future reference
External Services Management Administrator
TD Bank
12.2012 - 03.2014
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed daily network workflow with TyMetrix, including delegating matters, updating and managing team member profiles, and reporting.
- Validated GL data for Operational Risk reporting
Administrative Assistant
SNC Lavalin O&M
03.2009 - 11.2010
- Provided administrative/clerical support to Paralegal and Corporate Counsel
- General office responsibilities included but not limited to, expense reporting, making travel arrangements, preparing documents, filing, faxing, retrieving documents, scanning, and distributing mail
- Invoice review
- Maintained inventory of office supplies and placed orders
- Coordinated with tech support to address IT issues, ensuring minimal downtime and operational efficiency.
- Managed logistical aspects of meetings and events
Project Administrator
SNC-Lavalin Profac
07.2003 - 02.2009
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Trained workers in proper methods, equipment operation and safety procedures.
- Assisted project/contract managers with various administrative duties including the creation of purchase orders, change orders, project auditing. Performed archiving and retrieval tasks along with cashflow reporting and updating financial reports.
- IT and client liaison
- Created training presentation for new project managers
- IT and client liaisonr
Education
Electronic Desktop Composition
George Brown College
Toronto, ONCreative Writing And Journalism
Winghill Writing School
Toronto, ONDesktop Publishing And Creative Writing
Stratford Career Institute
Toronto, ONSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Filing and data archiving
- Meticulous attention to detail
Languages
Graphic designing, visual arts, writing, Japanese anime and manga
Love to create PowerPoint presentations on favourite Animes, complete with multi media while experimenting with different visual styles.
Over the course of 3 years, had 6 romance ebooks published with e-publisher New Concepts Publishing.
Timeline
Administrative Assistant
Canada Life
05.2018 - Current
Floor Administrative Assistant
Manulife Financial
03.2017 - 09.2017
Administrative Assistant
Ontario Power Generation
11.2015 - 07.2016
External Services Management Administrator
TD Bank
12.2012 - 03.2014
Administrative Assistant
SNC Lavalin O&M
03.2009 - 11.2010
Project Administrator
SNC-Lavalin Profac
07.2003 - 02.2009
Electronic Desktop Composition
George Brown College
Creative Writing And Journalism
Winghill Writing School
Desktop Publishing And Creative Writing
Stratford Career Institute
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