Besly Haendel Rocher
Montréal,Canada
Summary
Dynamic Customer Relationship Specialist with a proven track record in cultivating and sustaining robust client connections. Expertise in customer communication, problem-solving, and conflict resolution ensures high levels of satisfaction and loyalty. Recognized for effective collaboration and adaptability in fast-paced environments, consistently driving results that contribute to team success. Committed to delivering impactful outcomes that enhance client engagement and foster long-term relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relationship Specialist
Canada Life
03.2025 - Current
- Provide precise, professional answers to client’s inquiries
- Use various systems in tandem to assist client’s needs
- Work closely with team performance leaders to improve quality
- Collaborate with internal teams to resolve client challenges
- Manage multiple customer files in a fast-paced environment
Dining Hall Clerk
CSSDM
08.2024 - 03.2025
- Help prepare the food and serve it to hundreds of clients
- Operate the cash register and calculate amounts quickly
- Help organize and shelve the delivery of goods
- Manage the inventory and verify the availability of items
Bilingual Business Banking Advisor
Royal Bank of Canada (RBC)
09.2022 - 10.2023
- Provide professional financial advice to new and existing RBC Small Business clients
- Recommend products, services, and information to meet client’s unique financial needs
- Support product and service recommendations with details that are easily understood
- Manage risk and compliance routines when carrying out transactions
- Providing effective advice to clients regarding products, services, and solutions
Information Officer for Service Canada
Gatestone & Co.
04.2022 - 10.2022
- Inform the general public on various government programs
- Navigate internal tools and systems to provide accurate information
- Provide status updates on ongoing program applications
- Being helpful and accurate while staying within mandate at the same time
- Booking appointments at service canada centers and passport offices for clients
Customer Service Professional
Manulife Bank
12.2019 - 08.2020
- Work and learn in a fast-paced, ever-changing environment
- Assist customers via phone & provide solutions to their banking needs
- Open and close accounts safely and securely to protect customer assets
- Assist customers with account-related inquiries, respond effectively & professionally
- Do callbacks and manage complaints to maximize client satisfaction
Sales & Customer Services Representative
Clickon360
01.2019 - 06.2019
- Promote new google products to local businesses
- Analyze client needs and recommend appropriate products
- Maintain positive business relationships to ensure future sales
- Reach out to businesses through cold calling and door to door
- Manage complaints to maximize client satisfaction
Blogger/ Social Media Manager
Revampo Corp
08.2018 - 01.2019
- Create a social media strategy with a posting calendar
- Brainstorm, write and publish blog articles
- Analyze competition and research optimal keywords
- Interact with and moderate the online community
Busboy/Server
Siam
05.2018 - 08.2018
- Be able to remain focused and on-task during busy hours
- Clear and reset tables for restaurant customers
- Prepare place settings, restock napkins, straws, and other items
- Clean up after guests have finished their meals
Receptionist
TOHU-Cité des arts du cirque
01.2017 - 09.2017
- Answer the phone in a professional manner
- Manage bookings through specialized software
- Welcome and direct new clients
- Sell show tickets, promotional products and accessories
Education
College or equivalent - Natural Sciences
Collège Ahuntsic
Montréal, QCHigh School Diploma -
Ecole Secondaire Louis-Joseph-Papineau
Montreal06-2015
Skills
- Salesforce CRM expertise
- Telephone skills
- Email etiquette
- CRM software
- Microsoft Office
- Teamwork
- Data entry
- De-escalation techniques
- Project management
- Order fulfillment
- Sales and upselling
- Call center operations
- Account management
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Red Cross CPR March 2018
- Driving License June 2019
- PDSB Formation August 2019
Timeline
Customer Relationship Specialist
Canada Life
03.2025 - Current
Dining Hall Clerk
CSSDM
08.2024 - 03.2025
Bilingual Business Banking Advisor
Royal Bank of Canada (RBC)
09.2022 - 10.2023
Information Officer for Service Canada
Gatestone & Co.
04.2022 - 10.2022
Customer Service Professional
Manulife Bank
12.2019 - 08.2020
Sales & Customer Services Representative
Clickon360
01.2019 - 06.2019
Blogger/ Social Media Manager
Revampo Corp
08.2018 - 01.2019
Busboy/Server
Siam
05.2018 - 08.2018
Receptionist
TOHU-Cité des arts du cirque
01.2017 - 09.2017
College or equivalent - Natural Sciences
Collège Ahuntsic
High School Diploma -
Ecole Secondaire Louis-Joseph-Papineau
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