Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Besly Haendel Rocher

Besly Haendel Rocher

Montréal,Canada

Summary

Dynamic Customer Relationship Specialist with a proven track record in cultivating and sustaining robust client connections. Expertise in customer communication, problem-solving, and conflict resolution ensures high levels of satisfaction and loyalty. Recognized for effective collaboration and adaptability in fast-paced environments, consistently driving results that contribute to team success. Committed to delivering impactful outcomes that enhance client engagement and foster long-term relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Relationship Specialist

Canada Life
03.2025 - Current
  • Provide precise, professional answers to client’s inquiries
  • Use various systems in tandem to assist client’s needs
  • Work closely with team performance leaders to improve quality
  • Collaborate with internal teams to resolve client challenges
  • Manage multiple customer files in a fast-paced environment

Dining Hall Clerk

CSSDM
08.2024 - 03.2025
  • Help prepare the food and serve it to hundreds of clients
  • Operate the cash register and calculate amounts quickly
  • Help organize and shelve the delivery of goods
  • Manage the inventory and verify the availability of items

Bilingual Business Banking Advisor

Royal Bank of Canada (RBC)
09.2022 - 10.2023
  • Provide professional financial advice to new and existing RBC Small Business clients
  • Recommend products, services, and information to meet client’s unique financial needs
  • Support product and service recommendations with details that are easily understood
  • Manage risk and compliance routines when carrying out transactions
  • Providing effective advice to clients regarding products, services, and solutions

Information Officer for Service Canada

Gatestone & Co.
04.2022 - 10.2022
  • Inform the general public on various government programs
  • Navigate internal tools and systems to provide accurate information
  • Provide status updates on ongoing program applications
  • Being helpful and accurate while staying within mandate at the same time
  • Booking appointments at service canada centers and passport offices for clients

Customer Service Professional

Manulife Bank
12.2019 - 08.2020
  • Work and learn in a fast-paced, ever-changing environment
  • Assist customers via phone & provide solutions to their banking needs
  • Open and close accounts safely and securely to protect customer assets
  • Assist customers with account-related inquiries, respond effectively & professionally
  • Do callbacks and manage complaints to maximize client satisfaction

Sales & Customer Services Representative

Clickon360
01.2019 - 06.2019
  • Promote new google products to local businesses
  • Analyze client needs and recommend appropriate products
  • Maintain positive business relationships to ensure future sales
  • Reach out to businesses through cold calling and door to door
  • Manage complaints to maximize client satisfaction

Blogger/ Social Media Manager

Revampo Corp
08.2018 - 01.2019
  • Create a social media strategy with a posting calendar
  • Brainstorm, write and publish blog articles
  • Analyze competition and research optimal keywords
  • Interact with and moderate the online community

Busboy/Server

Siam
05.2018 - 08.2018
  • Be able to remain focused and on-task during busy hours
  • Clear and reset tables for restaurant customers
  • Prepare place settings, restock napkins, straws, and other items
  • Clean up after guests have finished their meals

Receptionist

TOHU-Cité des arts du cirque
01.2017 - 09.2017
  • Answer the phone in a professional manner
  • Manage bookings through specialized software
  • Welcome and direct new clients
  • Sell show tickets, promotional products and accessories

Education

College or equivalent - Natural Sciences

Collège Ahuntsic
Montréal, QC

High School Diploma -

Ecole Secondaire Louis-Joseph-Papineau
Montreal
06-2015

Skills

  • Salesforce CRM expertise
  • Telephone skills
  • Email etiquette
  • CRM software
  • Microsoft Office
  • Teamwork
  • Data entry
  • De-escalation techniques
  • Project management
  • Order fulfillment
  • Sales and upselling
  • Call center operations
  • Account management

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

  • Red Cross CPR March 2018
  • Driving License June 2019
  • PDSB Formation August 2019

Timeline

Customer Relationship Specialist

Canada Life
03.2025 - Current

Dining Hall Clerk

CSSDM
08.2024 - 03.2025

Bilingual Business Banking Advisor

Royal Bank of Canada (RBC)
09.2022 - 10.2023

Information Officer for Service Canada

Gatestone & Co.
04.2022 - 10.2022

Customer Service Professional

Manulife Bank
12.2019 - 08.2020

Sales & Customer Services Representative

Clickon360
01.2019 - 06.2019

Blogger/ Social Media Manager

Revampo Corp
08.2018 - 01.2019

Busboy/Server

Siam
05.2018 - 08.2018

Receptionist

TOHU-Cité des arts du cirque
01.2017 - 09.2017

College or equivalent - Natural Sciences

Collège Ahuntsic

High School Diploma -

Ecole Secondaire Louis-Joseph-Papineau
Besly Haendel Rocher