- Crafting is a passion!
Julianne Carter
London
Summary
Dynamic In-force Policy Analyst at Canada Life with a proven track record in enhancing customer satisfaction through effective problem resolution and active listening. Skilled in data entry and maintaining confidentiality,
Overview
23
23
years of professional experience
Work History
In-force Policy Analyst
Canada Life
07.2006 - Current
- Respond to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, including follow-up and resolution of issues while sustaining a comprehensive database for future reference.
- Resolve escalated customer issues, restoring confidence in company's commitment to service excellence.
Client Service Representative
Canada Life
08.2002 - 07.2006
- Managed incoming calls, providing prompt and accurate information to clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered outstanding customer service by maintaining a professional demeanor.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
Acknowledgment of Completed Course - End of Life Doula
Douglas College
New Westminster04-2025
Skills
- Customer relations
- Data entry
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Microsoft Office including Outlook, Word and Excel
Interests
Timeline
In-force Policy Analyst
Canada Life
07.2006 - Current
Client Service Representative
Canada Life
08.2002 - 07.2006
Acknowledgment of Completed Course - End of Life Doula
Douglas College
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