Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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Jaamac Jaamac

Ottawa

Summary

Bilingual Systems Support and CRM Analyst with hands-on experience in enterprise tools like Salesforce, SAP, and Cisco Finesse. Skilled in technical support, data analysis, and customer service operations. Adept at managing service tickets and optimizing client-facing systems. Fluent in English and French, with a strong focus on efficiency, troubleshooting, and system improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relations Specialist

Canada Life
02.2023 - 01.2025
  • Managed and resolved insurance claims with high accuracy and client satisfaction.
  • Explained complex insurance concepts in an easy-to-understand manner.
  • Used Telus Health, Salesforce, SAP, and BEN Mainframe to manage claims.
  • Created detailed reports to track team performance and sales metrics.

Customer Service Representative

Cancom
12.2021 - 07.2022
  • Assisted customers via phone, email, and online chat.
  • Helped clients with train schedules and routing support.
  • Completed timely dispatch reports under pressure and high-traffic conditions.
  • Provided cross-functional support across teams.

Technical Customer Service Representative

Best Buy
01.2020 - 10.2021
  • Verified customer data and resolved issues quickly.
  • Maintained satisfaction through proactive service and issue resolution.
  • Met productivity and service-level goals.
  • Escalated unresolved issues to supervisors as needed.

Data Entry Assistant

Aramark
12.2017 - 11.2019
  • Organized and analyzed performance data and marketing results.
  • Built and maintained departmental tracking systems.
  • Created reports and materials for executive staff.
  • Identified and resolved data discrepancies through cross-team collaboration.

Education

High School Diploma -

École Secondaire Publique De La Salle
Ottawa, ON
06.2020

Skills

  • Customer Service
  • Microsoft Office
  • Salesforce
  • SAP
  • Telus Health
  • Data Entry
  • Technical Support
  • Account Management
  • Communication
  • Data Analytics
  • Analytical Thinking
  • Complaint Resolution
  • Data Analytics

LANGUAGES

English - Excellent
French - Excellent

Certification

-Google Data Analytics Certificate

- CompTIA IT Fundamentals (ITF+)

-IT Support Professional Certificate

Timeline

Customer Relations Specialist

Canada Life
02.2023 - 01.2025

Customer Service Representative

Cancom
12.2021 - 07.2022

Technical Customer Service Representative

Best Buy
01.2020 - 10.2021

Data Entry Assistant

Aramark
12.2017 - 11.2019

High School Diploma -

École Secondaire Publique De La Salle

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Jaamac Jaamac