Raya Uz
London,Ontario
Summary
Dynamic professional with a proven track record with excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and collaboration. Skilled in risk management and maintaining accurate records, demonstrating dependability and a positive attitude in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Relations Representative
Canada Life
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing policy changes and claims, ensuring compliance with company guidelines.
- Maintained accurate records of customer interactions within CRM software for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Manager
Swiss Chalet
10.2010 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems, reducing waste and improving supply chain processes.
- Developed employee scheduling strategies to optimize labor costs and meet customer demand.
Payroll Clerk
Swiss Chalet
09.2010 - 2023
- Processed payroll using specialized software to ensure accurate and timely employee compensation.
- Verified timekeeping records for accuracy and compliance with company policies.
- Assisted in resolving payroll discrepancies by collecting and analyzing information.
- Maintained confidentiality of sensitive employee data in compliance with privacy regulations.
Education
High School Diploma -
Sir Wilfred Laurier Secondary School
London, ONGED - Personal Support Worker
Southwestern Medix School
London, ONSkills
- Promotional support
- Risk management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and consistent
Languages
English
Full Professional
Arabic
Elementary
Timeline
Customer Relations Representative
Canada Life
09.2024 - Current
Manager
Swiss Chalet
10.2010 - Current
Payroll Clerk
Swiss Chalet
09.2010 - 2023
High School Diploma -
Sir Wilfred Laurier Secondary School
GED - Personal Support Worker
Southwestern Medix School