Ilham Mtiri

• Analyzed and processed complex post-travel claims, including sensitive and high-stakes cases
• Coordinated with legal, media, and customer service departments to resolve issues efficiently
• Delivered personalized client support with end-to-end follow-up until full resolution
• Handled high-pressure situations with professionalism, empathy, and composure
• Built trust and rapport with clients through clear communication and attentive listening
• Enhanced customer satisfaction and strengthened company reputation by resolving concerns promptly

• Developed onboarding process for internationally recruited pilots and supported new employee integration
• Managed learning management systems and coordinated training for cabin crew and pilots
• Organized meetings, travel, documents, and departmental logistics
• Handled billing, supplier follow-up, and office administration tasks
• Assisted executives with scheduling, travel, and document preparation
• Planned company events and maintained office operations, including supplies and IT support

Medical Transcriptionist (2017 – 2022)

• Transcribed specialized medical reports (Radiology, Nuclear Medicine, etc.)

Administrative Agent – Emergency Department (2016 – 2022)

• Managed reception, scheduling, appointments, physicians, and nurses' support

Medical Records Clerk (2015 – 2016)

• Filed, assembled, and managed patient records
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
• Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.

• Managed the President's agenda, coordinating meetings, conferences, and international travel logistics
• Provided high-level executive support, handling correspondence, calls, and emails with discretion
• Maintained strict confidentiality of sensitive information in compliance with company policies
• Organized team-building activities and corporate events to foster a positive work environment
• Supported onboarding and training of new staff to ensure smooth integration
• Managed office inventory and supply procurement to maintain efficient operations
• Assisted with hospitality and business needs for executives, staff, and partners during meetings and events

• Delivered exceptional customer service, resolving concerns promptly and ensuring client satisfaction
• Trained, supervised, and evaluated staff to improve skills and performance
• Implemented strategies to increase sales, service quality, and overall profitability
• Maintained safety standards to ensure a secure environment for staff and clients
• Managed inventory efficiently, monitoring stock levels and minimizing waste
• Developed marketing initiatives to boost revenue and attract new customers
• Organized workflows and established clear team responsibilities to enhance collaboration
• Handled customer issues with professionalism, composure, and empathy

• Delivered personalized guest experiences by engaging with clients and remembering preferences
• Managed reservations, special requests, and accurate guest counts for smooth operations
• Adapted dining room layouts for private events and seasonal changes to optimize guest flow
• Communicated guest needs and dietary restrictions to kitchen staff, ensuring accurate orders
• Answered customer inquiries regarding hours, seating, menus, and wait times
• Assisted service staff by preparing dining areas and supporting daily operations

• Streamlined visa processing and coordinated with global consulates for smooth student admissions
• Evaluated programs and services to enhance support for a diverse international student population
• Organized multicultural events and fostered an inclusive campus environment
• Participated in local and international recruitment to increase enrollment
• Monitored student progress and provided academic and personal counseling
• Collaborated with faculty and external organizations to support student needs, internships, and employment opportunities
• Coordinated housing and served as primary liaison between students and campus departments

• Scheduled appointments and managed calendars for senior leadership
• Coordinated travel arrangements, including airfare, hotels, ground transportation, and detailed itineraries
• Organized corporate events to enhance brand image and networking opportunities
• Maintained confidentiality while handling sensitive information and executive correspondence
• Developed and implemented administrative procedures to reduce errors and streamline processes
• Screened calls and emails, directing messages appropriately to support managerial workflow
• Assisted in ensuring smooth communication and efficient business operations

• Managed appointments, patient flow, and follow-ups, improving satisfaction and reducing wait times
• Acted as liaison between medical staff to ensure smooth communication and care coordination
• Maintained accurate medical records, processed referrals, prescriptions, and lab results
• Transcribed medical orders and patient information with precision, adhering to confidentiality standards
• Supported office operations, handled calls, administrative tasks, and maintained organized reception areas
• Assisted in onboarding new patients and managing appointment reminders to minimize no-shows