Junior Minabng Enow
Bilingual Customer Service Representative
Ottawa
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
NTT Data
09.2024 - 08.2025
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Technical Support Representative
Kelly Connect
11.2023 - 07.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Bilingual Customer Service Representative
MTN Cameroon
03.2020 - 06.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and English languages.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Communicated with management when customer issues escalated and worked to find resolutions.
Education
Bachelor of Arts - Business Administration
University of Douala
Douala, Cameroon 05.2001 -
High School Diploma -
Atlantic Bilingual College
Douala, Cameroon 05.2001 -
Skills
Active listening
Product knowledge
Customer service
Customer support
Call center experience
Team collaboration
Timeline
Bilingual Customer Service Representative
NTT Data
09.2024 - 08.2025
Technical Support Representative
Kelly Connect
11.2023 - 07.2024
Bilingual Customer Service Representative
MTN Cameroon
03.2020 - 06.2023
Bachelor of Arts - Business Administration
University of Douala
05.2001 -
High School Diploma -
Atlantic Bilingual College
05.2001 -
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