Parikshek Devin Gaju
Brampton,Canada
Summary
Results-driven system administrator with extensive experience in AWS, Kubernetes, CI/CD automation, enterprise application support, and customer service representation. Proficient in managing network infrastructure, system administration, and cloud-based deployments. Solid background in Oracle JD Edwards applications and adept at managing customer inquiries. Demonstrated expertise in optimizing IT operations, improving system performance, and implementing automation for enhanced efficiency. Committed to leveraging cutting-edge cloud technologies to drive scalability, security, and cost optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Metro Supply Chain Canada
01.2023 - Current
- Includes coordinating and scheduling deliveries, assigning loads to drivers, and ensuring timely pick-ups and drop-offs
- Maintain communication with both English and French-speaking customers and team members, making sure all instructions are clear
- Monitoring routes, handling unforeseen issues such as traffic or delays, and ensuring compliance with safety standards
- Use various dispatching tools and technologies, such as GPS tracking and real-time reporting, to optimize routes and improve efficiency
- Managing driver schedules and availability, reviewing documentation like delivery confirmations, and handling customer service issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Met all call quality standards and daily quotas for first-call resolution.
Senior System Administrator
Accenture Services Ltd
06.2016 - 04.2023
- Managed, configured and supported network infrastructure, configured workstations, Active Directory, Citrix, and performed system housekeeping for smooth operations
- Monitored system health across various OS platforms, executed SQL queries in Oracle (10g/11g/12c), and performed Oracle Client installations on Windows/Unix
- Provided Level 3 technical support, ensuring incident management aligned with SLAs for JD Edwards systems and Oracle JDE upgrades (9.0, 9.1, 9.2)
- Configuring Oracle Weblogic for Webservers
- Automated recurring tasks and processes via scripting, including infrastructure setup for UiPath (RPA) on Windows/Amazon Linux and AI Center on Amazon Linux
- Automated routine tasks using PowerShell and PowerCLI, reducing manual efforts by 40%
- Monitored processes on Unix/Windows, anticipated production risks, and escalated issues to production support managers
- Hands-on experience with AWS Administration and Microsoft Azure Administration, including infrastructure implementation, configuration and migration
- Supported hybrid cloud setups, including AWS and Azure environments, for seamless data center operations
- Configured VMware, vSphere environments, and managed virtualized systems for optimal performance
- Hands on experience with Red Hat Linux and managing windows servers
- Experience in creation of sandbox environment and creating Virtual machines for developers
- Worked closely with teams across departments to deliver seamless solutions, enriched technical documentation, and assisted in system implementations to meet client needs effectively
- Acted as a liaison with external clients and internal stakeholders to understand requirements, address technical issues, and ensure timely resolution while maintaining high customer satisfaction levels
- Use of service now to work on incidents
- Experience in using Jira and using ITIL methodologies for best practices
- Install Uipath software including designing the infrastructure for implementation UiPath software
Education
Post graduate certificate - cloud architecture and administration
Seneca College
01.2024
Post graduate certificate - information technology network security
Conestoga College
01.2023
BSc Honors - Information Technology
Amity University
01.2016
Higher School Certificate -
Professor Hassan Raffa SSS
01.2012
School Certificate -
Professor Hassan Raffa SSS
01.2010
Skills
- Cloud Infrastructure
- AWS
- Microsoft Azure
- Containerization
- Orchestration
- Docker
- Kubernetes
- VSphere
- Automation
- Scripting
- PowerShell
- PowerCLI
- CI/CD Tools
- GitLab CI/CD
- Git
- Networking
- Monitoring
- Logging
- Zabbix
- Nagios
- Azure Monitoring tools
- CloudWatch
- Configuration Management
- Ansible
- Terraform
- Oracle Weblogic
- Web Server
- System Administration
- Windows
- Linux
- Red Hat
- VMware
- ESXI
- Active Directory
- Citrix
- Database Management
- Oracle
- MySQL
- MSSQL
- Customer service
- Problem-solving
- Team collaboration
- Verbal and written communication
- Active listening
- Client relationship management
- Customer support
- Call management
- Database management
- Database maintenance
- Bilingual communication
Certification
- Oracle Cloud Infrastructure Classic Associate
- UiPath RPA Infrastructure Engineer Foundation
Languages
English
Native or Bilingual
French
Native or Bilingual
Skills
AWS (EC2, AutoScaling, RDS), Microsoft Azure (Infrastructure design, implementation and support), Docker, Kubernetes, vSphere, PowerShell, PowerCLI, GitLab CI/CD, Git (admin-level expertise), Strong understanding of IP, TCP, UDP, TLS, and network protocols, Zabbix, Nagios, Azure Monitoring tools, CloudWatch, Ansible, Terraform, Oracle Weblogic, Web Server (apache), Windows, Linux (Red Hat), VMware environments (ESXI), Active Directory, Citrix, bilingual communication.
Timeline
Bilingual Customer Service Representative
Metro Supply Chain Canada
01.2023 - Current
Senior System Administrator
Accenture Services Ltd
06.2016 - 04.2023
Post graduate certificate - information technology network security
Conestoga College
BSc Honors - Information Technology
Amity University
Higher School Certificate -
Professor Hassan Raffa SSS
School Certificate -
Professor Hassan Raffa SSS
Post graduate certificate - cloud architecture and administration
Seneca College
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