VICTOR ONWUKA
Toronto,Canada
Summary
Motivated and detail-oriented Computer Systems Technician student seeking an entry-level co-op internship to apply practical skills in hardware troubleshooting, software support, and system maintenance while gaining hands-on experience in a professional IT environment.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
HGS
08.2023 - 12.2024
- Responded to inbound customer inquiries from various regions in both English and French.
- Provided accurate information and effective solutions to address customer concerns.
- Informed customers about current promotions, new deals, and service updates.
- Advised clients on optimal ways to manage and utilize their accounts efficiently.
- Collaborated with supervisors to improve productivity and meet service level agreements (SLAs).
- Consistently exceeded performance expectations and went beyond core responsibilities to enhance customer satisfaction.
- Demonstrated strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Assistant Machine Operator (AMO)
WP Innova
01.2023 - 05.2023
- Prepared and set up machinery for daily operations, ensuring all safety protocols were followed.
- Demonstrated adaptability to new technologies and equipment within a fast-paced production environment
- Fed raw materials or components into semi-automated machines and monitored production flow.
- Controlled and adjusted machine settings to maintain optimal performance and product quality..
- Collected, recorded, and analyzed production data; proposed process improvements to enhance efficiency.
Color Check Analyst
Spectra
10.2019 - 05.2021
- Racked anodized aluminum materials, ensuring proper handling and quality standards
- Recorded production data and generated detailed reports on daily operations and run-downs.
- Served as on-site lead for production activities, coordinating workflow and supporting team efficiency.
- Demonstrated ability to learn new processes quickly and work effectively with minimal supervision.
Sales Associate
Walmart
08.2016 - 09.2018
- Operated cash registers, processed financial transactions, and balanced cash drawers with accuracy.
- Maintained a clean, organized, and visually appealing sales floor to enhance the customer experience.
Education
Diploma - Computer System Technician (Co-op Stream)
Humber Polytechnic
Toronto, ON08-2026
Diploma - Software Development
General Assembly
Toronto, ON05.2023
Skills
- Installation and maintenance of Linux operating systems
- Basic configuration of Windows Server 2016 and virtualization (Hyper-V, VMs)
- Desktop hardware installation, upgrades, and troubleshooting
- Operating system installation (Linux & Windows), drivers, and software setup
- Basic network setup and troubleshooting (VLANs, switching, connectivity)
- Virtual machine customization (VMware, Hyper-V)
- Familiarity with cloud services (AWS VPC, EC2, storage)
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
Websites
SOFT & EMPLOYABILITY SKILLS
- Fluent in English and French
- Strong communication and customer service abilities
- Problem-solving and troubleshooting mindset
- Collaborative team-oriented approach
- Time management and reliability in fast-paced environments
Relevant Hobbies & Interest
- Exploring Linux systems and experimenting with open-source tools
- Practicing AWS cloud fundamentals through hands-on learning in the free tier
- Interest in web and app development projects for personal practice
Timeline
Bilingual Customer Service Representative
HGS
08.2023 - 12.2024
Assistant Machine Operator (AMO)
WP Innova
01.2023 - 05.2023
Color Check Analyst
Spectra
10.2019 - 05.2021
Sales Associate
Walmart
08.2016 - 09.2018
Diploma - Computer System Technician (Co-op Stream)
Humber Polytechnic
Diploma - Software Development
General Assembly