Summary
Overview
Work History
Education
Skills
Websites
SOFT & EMPLOYABILITY SKILLS
Relevant Hobbies & Interest
Timeline
Generic

VICTOR ONWUKA

Toronto,Canada

Summary

Motivated and detail-oriented Computer Systems Technician student seeking an entry-level co-op internship to apply practical skills in hardware troubleshooting, software support, and system maintenance while gaining hands-on experience in a professional IT environment.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

HGS
08.2023 - 12.2024
  • Responded to inbound customer inquiries from various regions in both English and French.
  • Provided accurate information and effective solutions to address customer concerns.
  • Informed customers about current promotions, new deals, and service updates.
  • Advised clients on optimal ways to manage and utilize their accounts efficiently.
  • Collaborated with supervisors to improve productivity and meet service level agreements (SLAs).
  • Consistently exceeded performance expectations and went beyond core responsibilities to enhance customer satisfaction.
  • Demonstrated strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Assistant Machine Operator (AMO)

WP Innova
01.2023 - 05.2023
  • Prepared and set up machinery for daily operations, ensuring all safety protocols were followed.
  • Demonstrated adaptability to new technologies and equipment within a fast-paced production environment
  • Fed raw materials or components into semi-automated machines and monitored production flow.
  • Controlled and adjusted machine settings to maintain optimal performance and product quality..
  • Collected, recorded, and analyzed production data; proposed process improvements to enhance efficiency.

Color Check Analyst

Spectra
10.2019 - 05.2021
  • Racked anodized aluminum materials, ensuring proper handling and quality standards
  • Recorded production data and generated detailed reports on daily operations and run-downs.
  • Served as on-site lead for production activities, coordinating workflow and supporting team efficiency.
  • Demonstrated ability to learn new processes quickly and work effectively with minimal supervision.

Sales Associate

Walmart
08.2016 - 09.2018
  • Operated cash registers, processed financial transactions, and balanced cash drawers with accuracy.
  • Maintained a clean, organized, and visually appealing sales floor to enhance the customer experience.


Education

Diploma - Computer System Technician (Co-op Stream)

Humber Polytechnic
Toronto, ON
08-2026

Diploma - Software Development

General Assembly
Toronto, ON
05.2023

Skills

  • Installation and maintenance of Linux operating systems
  • Basic configuration of Windows Server 2016 and virtualization (Hyper-V, VMs)
  • Desktop hardware installation, upgrades, and troubleshooting
  • Operating system installation (Linux & Windows), drivers, and software setup
  • Basic network setup and troubleshooting (VLANs, switching, connectivity)
  • Virtual machine customization (VMware, Hyper-V)
  • Familiarity with cloud services (AWS VPC, EC2, storage)
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)

SOFT & EMPLOYABILITY SKILLS

  • Fluent in English and French


  • Strong communication and customer service abilities


  • Problem-solving and troubleshooting mindset


  • Collaborative team-oriented approach


  • Time management and reliability in fast-paced environments




Relevant Hobbies & Interest

  • Exploring Linux systems and experimenting with open-source tools
  • Practicing AWS cloud fundamentals through hands-on learning in the free tier
  • Interest in web and app development projects for personal practice

Timeline

Bilingual Customer Service Representative

HGS
08.2023 - 12.2024

Assistant Machine Operator (AMO)

WP Innova
01.2023 - 05.2023

Color Check Analyst

Spectra
10.2019 - 05.2021

Sales Associate

Walmart
08.2016 - 09.2018

Diploma - Computer System Technician (Co-op Stream)

Humber Polytechnic

Diploma - Software Development

General Assembly
VICTOR ONWUKA