Overview
Work History
Education
Skills
Certification
Linkedin Learning Certifications
Languages
Accomplishments
References
Timeline
Generic

Francis Manela

Moncton,NB

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Park Hyatt Toronto
10.2021 - 01.2024
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Booked limo services for hotel clients and residents.
  • Professionally handled VIP guests including known personalities and government officials.

Barista

Real Fruit Bubble Tea
Etobicoke, ON
03.2021 - 05.2023
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.

Server

VMV Bar and Grill
Toronto, ON
03.2022 - 03.2022
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upselling.
  • Cash Handling.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Server

Shakey's Pizza
Bacoor, Cavite
01.2020 - 06.2020
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained and cleaned the restaurant floor and tables.

Server / In-room Dining / Host

JW Marriott Marco Island Florida
USA
12.2018 - 12.2019
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Followed all health and safety policies when handling food and beverages to uphold proper standards.
  • Inventoried and restocked items throughout the day.
  • Monitored operations and reviewed records and metrics to understand company performance.

Restaurant Server

Hotel Jen Manila
Manila, Philippines
01.2018 - 03.2018
  • Greet guests, take their orders and deliver their food promptly and accurately.
  • Maintaining regular and prompt attendance.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Balanced school with extracurricular activities and built social connections for personal and professional growth.

Education

Hospitality - Hotel and Restaurant Services Management -

Seneca College
12.2022

Bachelor of Science: Tourism -

Southville International School And Colleges
05.2018

Skills

  • Good Work Ethic
  • Reliable & Trustworthy
  • Team Building
  • Active Listening and Communication
  • Guest Interaction
  • Suitcase Storage
  • Training and Mentoring
  • Guest Flow

Certification

  • Smart Serve
  • Food Handler (Food Safety)
  • Driver’s License (G2)
  • First Aid & CPR/AED (Red Cross Certificate)
  • Forbes Training (Park Hyatt)
  • Cybersecurity Training (Park Hyatt)

Linkedin Learning Certifications

  • Learning Secure Payments and PCI
  • Time Management Fundamentals
  • Working with Difficult People
  • Business Etiquette: Phone, Email, and Text
  • Train the Trainer
  • Digital Citizenship

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Accomplishments

  • Park Hyatt - Certificate of Achievement (2023)

References

References available upon request.

Timeline

Server

VMV Bar and Grill
03.2022 - 03.2022

Guest Service Representative

Park Hyatt Toronto
10.2021 - 01.2024

Barista

Real Fruit Bubble Tea
03.2021 - 05.2023

Server

Shakey's Pizza
01.2020 - 06.2020

Server / In-room Dining / Host

JW Marriott Marco Island Florida
12.2018 - 12.2019

Restaurant Server

Hotel Jen Manila
01.2018 - 03.2018

Hospitality - Hotel and Restaurant Services Management -

Seneca College

Bachelor of Science: Tourism -

Southville International School And Colleges

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Francis Manela