Francis Manela
Moncton,NB
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Park Hyatt Toronto
10.2021 - 01.2024
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Booked limo services for hotel clients and residents.
- Professionally handled VIP guests including known personalities and government officials.
Barista
Real Fruit Bubble Tea
Etobicoke, ON
03.2021 - 05.2023
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Server
VMV Bar and Grill
Toronto, ON
03.2022 - 03.2022
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upselling.
- Cash Handling.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Shakey's Pizza
Bacoor, Cavite
01.2020 - 06.2020
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained and cleaned the restaurant floor and tables.
Server / In-room Dining / Host
JW Marriott Marco Island Florida
USA
12.2018 - 12.2019
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Followed all health and safety policies when handling food and beverages to uphold proper standards.
- Inventoried and restocked items throughout the day.
- Monitored operations and reviewed records and metrics to understand company performance.
Restaurant Server
Hotel Jen Manila
Manila, Philippines
01.2018 - 03.2018
- Greet guests, take their orders and deliver their food promptly and accurately.
- Maintaining regular and prompt attendance.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
Education
Hospitality - Hotel and Restaurant Services Management -
Seneca College
12.2022
Bachelor of Science: Tourism -
Southville International School And Colleges
05.2018
Skills
- Good Work Ethic
- Reliable & Trustworthy
- Team Building
- Active Listening and Communication
- Guest Interaction
- Suitcase Storage
- Training and Mentoring
- Guest Flow
Certification
- Smart Serve
- Food Handler (Food Safety)
- Driver’s License (G2)
- First Aid & CPR/AED (Red Cross Certificate)
- Forbes Training (Park Hyatt)
- Cybersecurity Training (Park Hyatt)
Linkedin Learning Certifications
- Learning Secure Payments and PCI
- Time Management Fundamentals
- Working with Difficult People
- Business Etiquette: Phone, Email, and Text
- Train the Trainer
- Digital Citizenship
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Accomplishments
- Park Hyatt - Certificate of Achievement (2023)
References
References available upon request.
Timeline
Server
VMV Bar and Grill
03.2022 - 03.2022
Guest Service Representative
Park Hyatt Toronto
10.2021 - 01.2024
Barista
Real Fruit Bubble Tea
03.2021 - 05.2023
Server
Shakey's Pizza
01.2020 - 06.2020
Server / In-room Dining / Host
JW Marriott Marco Island Florida
12.2018 - 12.2019
Restaurant Server
Hotel Jen Manila
01.2018 - 03.2018
Hospitality - Hotel and Restaurant Services Management -
Seneca College
Bachelor of Science: Tourism -
Southville International School And Colleges
- Smart Serve
- Food Handler (Food Safety)
- Driver’s License (G2)
- First Aid & CPR/AED (Red Cross Certificate)
- Forbes Training (Park Hyatt)
- Cybersecurity Training (Park Hyatt)
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