Shrey Sharma
North York,CA
Summary
Aspiring Hospitality Professional with almost a decade of experience in the Food and Beverage in Restaurant, Bars and Event spaces focusing on creating unique and memorable guest experiences while maintaining organizational standard and building team morale. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant F&B Manager Events
PARK HYATT TORONTO
03.2024 - 02.2025
- Collaborate with clients to understand their needs and preferences, helping to plan the details of food and beverage service for events
- Coordinate the logistical aspects of food and beverage service, including setup, service flow, and breakdown after events
- Schedule and supervise event staff, ensuring they are trained and prepared to deliver exceptional service during events
- Liaise with Other departments for sourcing food, beverages, and equipment needed for events
- Oversee food preparation and presentation during events, ensuring quality and adherence to safety standards
- Maintain ongoing communication with clients before, during, and after events to ensure satisfaction and address any concerns
- Gather feedback from clients and attendees after events to assess success and identify areas for improvement
Bar Supervisor
PARK HYATT TORONTO
09.2022 - 02.2024
- Oversee the performance of food and beverage staff, providing training, guidance, and support to ensure high-quality service
- Ensure exceptional customer service by addressing guest inquiries, resolving complaints, and maintaining a welcoming atmosphere
- Monitor inventory levels, assist with ordering supplies, and manage stock to minimize waste and control costs
- Implemented drink prep procedures, significantly reducing wasted stock.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Worked with distributors to add new products to bar menu.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Food and Beverage Intern
PARK HYATT TORONTO
05.2022 - 08.2022
- Worked in all food and beverage area of the hotel to understand departments functioning
- Handled bar operations opening and closing, ensuring smooth service and create memorable experience for the guests
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Learned and performed general office administration and management functions.
- Gained knowledge of company policies, protocols and processes
Server/Bartender
THE OBEROI NEW DELHI
01.2019 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
THE PALMS TOWN AND COUNTRY CLUB
07.2018 - 11.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Intern
JW MARRIOTT
12.2016 - 03.2017
- Worked in entry level roles in Food and Beverage, Kitchen, Housekeeping and Front Desk department
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Education
Post Graduate Certificate - Global Hospitality Operations Management
Seneca College
Toronto, Ontario08.2022
Bachelors of Hospitality and Hotel Administration - undefined
Institute of Hotel Management
Shimla, Himachal Pradesh05.2018
Skills
- Mixology
- POS
- Labor scheduling
- Menu development
- Envision
- Enterprise Management
- Microsoft Office Suite
Certification
Smart Serve
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant F&B Manager Events
PARK HYATT TORONTO
03.2024 - 02.2025
Bar Supervisor
PARK HYATT TORONTO
09.2022 - 02.2024
Food and Beverage Intern
PARK HYATT TORONTO
05.2022 - 08.2022
Server/Bartender
THE OBEROI NEW DELHI
01.2019 - 10.2020
Server
THE PALMS TOWN AND COUNTRY CLUB
07.2018 - 11.2018
Intern
JW MARRIOTT
12.2016 - 03.2017
Bachelors of Hospitality and Hotel Administration - undefined
Institute of Hotel Management
Post Graduate Certificate - Global Hospitality Operations Management
Seneca College
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