ANA GONCALVES
East York
Summary
Results-driven and client-focused with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at managing multiple priorities in a fast-paced, dynamic environment while delivering outstanding service and driving revenue growth. Highly organized with excellent collaborative abilities and a proactive, solutions-oriented approach. Skilled in building client relationships, coordinating seamless events, and executing sales strategies to maximize profitability. Quick learner with a keen eye for detail, capable of working independently while fostering strong teamwork.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Coordinator
Park Hyatt Toronto
10.2022 - Current
- Develop and maintain client relationships to generate new business and repeat bookings
- Conduct property site inspections for prospective clients, showcasing hotel amenities and event spaces
- Support sales initiatives by preparing customized proposals, contracts, and BEOs to secure corporate and leisure group business
- Track and manage leads through Hyatt’s internal CRM software (Envision) and external platforms like Cvent and Starsite
- Partner with marketing and F&B teams to align event offerings with brand positioning
- Conduct daily sales calls to travel agencies, corporate planners, and key stakeholders to increase bookings
Reservationist
Park Hyatt Toronto
08.2021 - 10.2022
- Managed group reservations and room blocks, ensuring accuracy in billing, rooming lists, and reporting
- Provided exceptional customer service by responding to inquiries, making recommendations, and ensuring seamless guest experiences
- Assisted the sales team with availability, rates, and contract negotiation to drive revenue
- Analyzed reservation data to identify booking trends and support revenue management decisions
- Worked closely with OTAs and third-party platforms to optimize occupancy and sales
Customer Service Specialist
Booking.com
04.2019 - 09.2020
- Acted as the primary contact for travel partners, hotels, and customers, resolving inquiries and complaints
- Provided expert recommendations on accommodations, pricing, and availability to maximize guest satisfaction
- Analyzed booking trends to identify potential sales opportunities and improve service offerings
- Assisted with partner relationship management, ensuring smooth collaboration with hotel clients
Sales Coordinator
Vitoria Convention Hotel
01.2012 - 12.2013
- Developed and managed key sales accounts within corporate and leisure markets
- Negotiated group contracts, event packages, and catering sales to maximize revenue
- Collaborated with tour operators and travel agencies to increase market share
- Conducted site inspections and sales presentations to potential clients
- Monitored market trends and competitors to refine pricing strategies
Events Coordinator
Grand Hyatt São Paulo
09.2006 - 01.2012
- Planned and executed corporate and social events, ensuring seamless coordination and high guest satisfaction
- Conducted client site visits, showcasing hotel facilities and upselling event services
- Assisted with room block management, BEOs, and event logistics in collaboration with internal teams
- Partnered with F&B and audiovisual vendors to enhance event offerings
Education
Basic Training Diploma - Hospitality & Hotel Administration
New York University
New York, NYHigh School Diploma -
Colegio Aplicado Anglo
Skills
- Hospitality & Catering Sales
- Revenue & Lead Management
- Client Relations & Account Management
- Contract Negotiation & Proposal Development
- Market Trend & Competitive Analysis
- Event Planning & Execution
Accomplishments
- Led cross-functional teams, including catering, A/V, and venue operations, ensuring all departments were aligned for event execution.
- Trained and mentored new team members, enhancing team efficiency and knowledge sharing.
Languages
Fluent in English and Portuguese
Experience
Experienced in trade shows, networking events, and partnership marketing
Software Proficiency
- Cvent
- Envision
- Opera
- Starsite
Certification
- Social Tables Certification – Social Tables.
- Cvent Supplier Network Certification – Cvent.
- MPI Academy Certificates in various specializations – Meeting Professionals International.
Timeline
Event Coordinator
Park Hyatt Toronto
10.2022 - Current
Reservationist
Park Hyatt Toronto
08.2021 - 10.2022
Customer Service Specialist
Booking.com
04.2019 - 09.2020
Sales Coordinator
Vitoria Convention Hotel
01.2012 - 12.2013
Events Coordinator
Grand Hyatt São Paulo
09.2006 - 01.2012
High School Diploma -
Colegio Aplicado Anglo
- Social Tables Certification – Social Tables.
- Cvent Supplier Network Certification – Cvent.
- MPI Academy Certificates in various specializations – Meeting Professionals International.
Basic Training Diploma - Hospitality & Hotel Administration
New York University
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